Chintan Patel

Prepared work schedules and assigned duties to staff members

• Train sales staff on new products and store promotion
• Maintained merchandise inventory and place orders, and dealing with suppliers
• Ensure stock of products is on display
• Organized and prepared quotations for different dealers as well as consumers
• Responded to customer requests, resolved customer complaints and manage supply shortages by different modes of communications such as email, calls and also meetings
• Prepared reports on stock, sale volume and also kept track shipping and receivables
• Closed POS system and assist owner in all other aspects of management of store
• Developed new strategies for customer acquisition and performance marketing to enhance sales
• Set parameters for promotional discounts and offers for different inventory segments
• Prepared statistics for market trends and implemented change management strategies.

• Provided leadership and guidance to Returning Office Support Network (ROSN) comprising of 48 agents and 5 team leads
• Arranged all procurement requirement for each Electoral District and kept track of inventory
• Organized and scanned documents for individual activities for day-to-day operation
• Implemented operational strategies to support Ontario's general election across 124 electoral districts
• Arranged imaging equipment & software manuals for each district
• Successfully handled an average of 35-40 client chats daily, consistently achieving 9-minute average chat time
• Moreover, responded to inquiries via email platform in a timely manner
• Created and monitored Elections Ontario's DOMO dashboard cards for trends, patterns, and issues management purposes
• Also provided support in written and verbal communications
• Collaborated with line managers to provide daily updates to the Command Centre on incident reporting and progress check-ins
• Determined project priorities and risks, proposed risk mitigation strategies, and developed contingency plans
• Achieved SLA of over 90% First Call Resolution and handled high volume of emails and calls effectively.

• Connecting and building rapport with a variety of clients by actively listening to client's needs and offering solutions (Products and services) accordingly
• Delivering right solution for clients evolving requirements with prompt and efficient service
• Accurately inputting, retrieving, and accessing customer information from client database
• Facilitated seamless collaboration with cross-functional teams to promptly address inquiries and resolve issues
• Provided guidance and support to customers experiencing problems accessing or obtaining specialized information
• Refer customers to appropriate program area or organization for resolution
• Identified issues that cause errors for refund or credit for license plate sticker
• Help submit escalations for issue resolution
• Give correct and accurate information about refund or credit for license plate sticker
• Managed clerical work and large numbers of calls from car owners
• Provide support related to license plate renewal and refund
• Clarify confusion of Ontario car owners regarding refund or credit for license plate sticker programs.