Charu Munjal
East Gwillimbury,ON
Summary
Results-oriented professional with extensive experience at Sleep Country Canada, specializing in customer service and team collaboration. Proven ability to solve problems and leverage MS Office for improved operational efficiency. Consistently achieved sales targets while maintaining strong client relationships and delivering high-quality service.
Overview
18
18
years of professional experience
Work History
Sales Associate
Sleep Country Canada
GTA, Canada
04.2016 - Current
- Greet customers in a friendly manner & provide them with exceptional customer service
- Following the company guidelines; educate all customers on various products & services offered in order to complete the sales process
- Listen attentively to customer needs, match them to products & services sold, ensure delicate negotiation to close the sale & achieve personal & store level sales’ targets
- Work cohesively with all team members to ensure a positive customer experience
- Manage daily store operations, stock inventory, general housekeeping etc. and handle multiple cash, credit or debit transactions with precision and accuracy
Case Processing Clerk/ Client Relations Specialist
CWC Immigration Solutions Inc.
Brampton, Canada
01.2007 - 01.2016
- Deal with a diverse clientele regarding immigration policies and procedures ensuring workflow efficiency and customer-service excellence
- Handle telephone, fax and e-mailing system - scheduling client appointments and internal staff meetings etc.
- Liaise with various functional groups to constantly update the company’s internal database with the status of client’s applications
- Analyze and provide analysis and recommendations on routine business matters
- Type letters, memoranda, reports, minutes and other material
Administrative Assistant
End of the Roll
Mississauga, Burlington, Canada
01.2009 - 01.2010
- Answering the phone, taking messages from customers and vendors, directing calls to appropriate personnel; and addressing product and service-related queries
- Receiving, sorting and filing all incoming mail (orders, invoices etc.) ensuring that the document management system is organized and systematic
- Monitoring and ordering office supplies and performing errands that assist with the daily functioning of the business
Customer Service Representative – Inbound Call Centre
Bell Mobility Inc.
Mississauga, Canada
01.2008 - 11.2008
- Registered and activated new phone services for nationwide store dealers via calls and emails.
- Solved problems in dynamic IT environment, demonstrating strong interpersonal and communication skills.
- Enhanced customer confidence and satisfaction through timely, excellent service delivery.
Education
Teacher of English as Second Language Certification (Adult Education) -
Seneca College
Ontario12-2012
Bachelor in Education -
University of Kurukshetra
Kurukshetra, Haryana, India07-2005
Bachelor in Internet Sciences - Computer Information Systems
Kurukshetra University
India07-2004
Bachelor of Arts -
University of Delhi
India06-2003
Skills
- Customer service orientation
- Social and interpersonal skills
- Organizational skills
- Decision-making
- Time management
- Initiative and leadership
- Team collaboration
- Verbal and written communication
- Problem solving
- Action-oriented mindset
- Results-driven approach
- Proficient in Windows and MS Office
- Skilled in internet research
- Experienced with social media tools
- Adept in report and letter writing
- Expertise in spreadsheet and graph creation
- Presentation material development
Volunteer Experience
- Volunteer Worker, Festival of India, ISKCON, 2010, 2011 AND 2012, Facilitated crowd management and enhanced general public’s participation at the Toronto Festival of India Rath Yatra and event gathering at Centre Island.
- Settlement Worker, Toronto Public Libraries and Community Centers, 2009-2012, Helped new immigrants communicate in English and locate resources, books etc. Also guided interested ESL students find the right program to enroll as per their needs.
- Facilitator, Family Literacy Program, Region of Peel, 2009, Conducted the family literacy workshop for the toddlers and their parents; promoting literacy amongst young children.
References
Available upon request
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Elementary
French
Elementary
Affiliations
- Gardening
- Painting
- Organization of spaces
- Crowd management
- Public speaking
References
References available upon request.
Timeline
Sales Associate
Sleep Country Canada
04.2016 - Current
Administrative Assistant
End of the Roll
01.2009 - 01.2010
Customer Service Representative – Inbound Call Centre
Bell Mobility Inc.
01.2008 - 11.2008
Case Processing Clerk/ Client Relations Specialist
CWC Immigration Solutions Inc.
01.2007 - 01.2016
Teacher of English as Second Language Certification (Adult Education) -
Seneca College
Bachelor in Education -
University of Kurukshetra
Bachelor in Internet Sciences - Computer Information Systems
Kurukshetra University
Bachelor of Arts -
University of Delhi
Similar Profiles
Ronnie DewanRonnie Dewan
DC ASSISTANT MANAGER at Sleep Country Canada Dormez‑vousDC ASSISTANT MANAGER at Sleep Country Canada Dormez‑vous
Amaan Ali KhanAmaan Ali Khan
Warehouse Worker at Sleep Country CanadaWarehouse Worker at Sleep Country Canada
Brandon StephensBrandon Stephens
Professional Truck Driver & Product Delivery at Sleep Country CanadaProfessional Truck Driver & Product Delivery at Sleep Country Canada
Harshani WijesingheHarshani Wijesinghe
Volunteer at Alliston Humane SocietyVolunteer at Alliston Humane Society
LAC DANGLAC DANG
Production Supervisor at Inmet, A Division of Multimatic Inc.Production Supervisor at Inmet, A Division of Multimatic Inc.