Lliza Shania
Toronto,ON
Summary
Am highly motivated looking to leverage my 2 years of experience and relevant skills to positively impact the growth and development of a dynamic organization Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Deco Center
Rwanda , Kigali
01.2024 - 03.2024
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
SECRETARY
New Kigali Line Market
Kigali City
01.2023 - 01.2024
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Education
The Great Lakes of Toronto
Toronto, ON01-2025
HIGH SCHOOL DEGREE - BTEC
King David Academy
Kigali, Rwanda07-2023
High School Diploma -
Nu Vision High School
Kigali ,Rwanda06-2021
Skills
- Customer Service Skills
- Communication Skills
- Fabulous Public speaking skills incase told to give a presentation
- Detail-directed and analytical in problem solving
- Excellent interpersonal and communication skills
- Able to work independently, with minimum supervision as well as be a team player
- Able to meet deadlines and work under pressure
- Knowledge of administration processes
- Written communication skills
- Listening skills
- Customer service orientation
- Stress tolerance
- Customer Needs Assessment
- Order Processing
- Contract Preparation
- Verbal/written communication
- Sales Strategies
- Sales Goals Attainment
- Client Service
- Superb time management
- Cash Register Operation
- Negotiation Tactics
- Strategic Planning
- Problem-Solving
- Exceptional customer service
- Stocking and Receiving
- Written and oral communication skills
- Fitting room maintenance
- Product Recommendations
- Customer Service
- Self-Checkout Assistance
- Excellent communication skills
- Teamwork and Collaboration
- Problem-solving skills
Certification
Best Class perfomer in BТЕС 2023
Languages
English, Kinyarwanda
References
Discipline Master, King David Academy
Reference
- NKLM MANAGER +250 783 086 280
Reference
- Deco Center Manager +250 783 932 313
Timeline
Sales Associate
Deco Center
01.2024 - 03.2024
SECRETARY
New Kigali Line Market
01.2023 - 01.2024
The Great Lakes of Toronto
HIGH SCHOOL DEGREE - BTEC
King David Academy
High School Diploma -
Nu Vision High School
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