Charmaine Hein
Calgary,AB
Summary
Supervisor offers over 20 years of perceptive, results-orientated leadership experience.
Proven expertise in the following areas:
Safety Awareness
Leadership & Team Building
Profit & Loss Management
Overview
9
9
years of professional experience
Work History
Property Manager
Astra Real Estate
02.2023 - Current
- Reporting to the CFO/VP – Responsible for the overall management of operations of 4 buildings 3 of which are in the commercial office to residential conversions
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Warehouse Manager
Astra Energy Service Ltd
10.2019 - 02.2023
- Reporting to the CFO & CEO – Responsible for the overall management of the warehouse day to day operations well increasing sales during a downturn in the economy
- Hands on management of the logistics of materials flowing inbound/outbound
- Prioritize daily labor needs based upon business demands, while closely monitoring overtime hours and dollars
- Charmaine Hein Page 2
- Continuous training of employees in the areas of ergonomics, safe use, maintenance of tools and equipment
- Inventory and stock rotation
- Championed new business developments during pandemic
- Monitored and ensured all employees, and third-party visitors wore all required PPE.
Assistant Yard Manager
Doka Canada
10.2015 - 10.2019
- Reporting to the Yard Manager and assist the Operations Manager, and the overall management of the yard
- Ensuring extremely efficient, safe, and organized yard operation
- Meticulous management of the logistics of materials flowing inbound/outbound and reconditioning services to ensure proper storage, avoiding congestion
- Prioritize daily/weekly labor needs based upon business demands, while closely monitoring overtime hours and dollars
- Motivating, training, and developing a productive and cohesive team
- Continuous training of employees in the areas of ergonomics, safe use, maintenance of tools and equipment
- Ran weekly safety meetings and consistently executed all safety policies
- Conducted monthly safety and yard expectations, documenting and reporting all findings on a regular basis to the yard manager/national manager
- Ensured yard staff are continuously trained in product knowledge and organizing the yard operation to function in organized and productive way
- Acted as a liaison between employees and management to ensure complaints are properly addressed
Returns Coordinator
Doka Canada
11.2014 - 10.2015
- Operations Manager – responsible for the overall management of the Rental Returns
- Department ensuring an extremely efficient, safe organized yard operation
- Maintained organized and logical returns yard operations
- Plan weekly manpower needs based upon business demands and closely monitor overtime hours and dollar
- Assigns tasks ensuring efficient allocation of labor maximizing productivity
- Accurately processes the timely flow of paper orders and returns
- Supervise/unload inbound return trucks in accordance with returns procedure
- Continuously train staff in product knowledge, policies and procedure
- Manage logistics of material (location/flow of goods) to ensure proper storage and procedures
- Completes and prepares reports to yard manager monthly
- Reports any unsafe work practices to any on site manager verbally and in writing
Education
Diploma (GED) -
Calgary Learning Institute Ltd
Calgary, AB2022
Fundamentals Of Real Estate
RECA
Calgary, AB01.2022
RECA Property Management
RECA
Calgary06.2022
Skills
- Remote Office Availability
- Verbal Communication
- Organization and Time Management
- Self-Directed
Accomplishments
- RECA Fundamentals of Real Estate
- RECA Property Management
- OSHA 10 Hour Record Keeping
- Meticulous Hiring
- Effective Supervisor
- Effective Performance Management
- Alberta Workers Compensation Board Return to Work Certificate
- Alberta Workers Compensation Board Employer Information Certificate
Timeline
Property Manager
Astra Real Estate
02.2023 - Current
Warehouse Manager
Astra Energy Service Ltd
10.2019 - 02.2023
Assistant Yard Manager
Doka Canada
10.2015 - 10.2019
Returns Coordinator
Doka Canada
11.2014 - 10.2015
Diploma (GED) -
Calgary Learning Institute Ltd
Fundamentals Of Real Estate
RECA
RECA Property Management
RECA