CHARLES AVENDANO
Montreal
Summary
Dynamic Service Desk Analyst at Fujitsu Canada with expertise in troubleshooting network issues and providing exceptional customer service. Proven ability to analyze complex inquiries and deliver effective solutions. Skilled in Windows OS and hardware repair, ensuring seamless IT support and enhancing user satisfaction. Committed to maintaining high standards in technical assistance.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
Fujitsu Canada
Montreal
04.2023 - Current
* Contractor for Solai & Cameron Technologies unti 09/16/2024
- Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
- Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.
Intern For IT Support Technician
Lester B Pearson School Board
Montreal
12.2022 - 02.2023
- Maintain and troubleshoot PC hardware
- Install, configure and support Windows operating systems
- Diagnose and troubleshoot software problems
- Diagnose and troubleshoot network problems
- Provide help desk computer support to users
Floor Staff Member
Restaurant McDonald’s
Montreal
08.2018 - 01.2020
- Coordinated with multiple co-members and managers to maintain a proper and fast workflow
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
DVS - Computing Support and Networks
Pearson Electrotechnology Center
Montreal, QC02.2023
High School Diploma -
Ecole Secondaire Saint-Henri
Montreal03.2019
Skills
- Windows OS
- MS Office
- Cisco 1900 Routers and 2960 Switches
- Troubleshooting Network Issues
- Customer Service Support
- Hardware and Software Repair
Timeline
Service Desk Analyst
Fujitsu Canada
04.2023 - Current
Intern For IT Support Technician
Lester B Pearson School Board
12.2022 - 02.2023
Floor Staff Member
Restaurant McDonald’s
08.2018 - 01.2020
DVS - Computing Support and Networks
Pearson Electrotechnology Center
High School Diploma -
Ecole Secondaire Saint-Henri
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