Results-oriented and customer-focused Service Desk Analyst with 3 years of experience providing exceptional technical support and issue resolution. Proven ability to diagnose and troubleshoot software, hardware, and network problems efficiently, ensuring minimal downtime. Strong expertise in utilizing ticketing systems and adhering to service level agreements (SLAs). Excellent communication skills and a patient approach to assist end-users in resolving technical issues. Committed to delivering exceptional customer service and contributing to the seamless operation of IT services.
Available upon request