Summary
Overview
Work History
Education
Skills
Timeline
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CHARLES AVENDANO

Montreal,Quebec

Summary

Hardworking employee with customer service, multitasking and time management abilities. Possessing the ability to work under pressure and in a fast-paced environment, while ensuring the quality of work. Proficient in handling and troubleshooting computer-related tasks.

Overview

6
6
years of professional experience

Work History

Service Desk Analyst

Solai & Cameron Technologies
Montreal, QC
04.2021 - Current
  • Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
  • Maintained customer records in ticketing system, documenting all interactions with customers.
  • Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
  • Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.

Intern For IT Support Technician

Lester B Pearson School Board
Montreal, Quebec
12.2022 - 02.2023
  • Maintain and troubleshoot PC hardware
  • Install, configure and support Windows operating systems
  • Diagnose and troubleshoot software problems
  • Diagnose and troubleshoot network problems
  • Provide help desk computer support to users

Floor Staff Member

Restaurant McDonald’s
Montreal, Quebec
08.2018 - 01.2020
  • Coordinated with multiple co-members and managers to maintain a proper and fast workflow
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Education

DVS - Computing Support and Networks

Pearson Electrotechnology Center
Montreal, QC
02.2023

High School Diploma -

Ecole Secondaire Saint-Henri
Montreal
03.2019

Skills

  • Windows OS
  • MS Office
  • Cisco 1900 Routers and 2960 Switches
  • Troubleshooting Network Issues
  • Customer Service Support
  • Hardware and Software Repair

Timeline

Intern For IT Support Technician

Lester B Pearson School Board
12.2022 - 02.2023

Service Desk Analyst

Solai & Cameron Technologies
04.2021 - Current

Floor Staff Member

Restaurant McDonald’s
08.2018 - 01.2020

DVS - Computing Support and Networks

Pearson Electrotechnology Center

High School Diploma -

Ecole Secondaire Saint-Henri

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CHARLES AVENDANO