Chanté James
Toronto
Summary
Talented employee bringing enthusiasm and determination to learn new skills with new challenges in the way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn from new challenges and see this field head-on, despite any lack of experience in this field. Able to adapt to any new environment. Reliable student studying Psychology seeking an opportunity to expand skills and gain valuable real-world experience.
Overview
7
7
years of professional experience
Work History
Concession Attendant
TO Live
08.2023 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served patrons drinks and snacks, maintained professionalism, and supported individual needs.
- Maintained a clean, organized workspace according to operational standards.
- Used cash register to tender change and process cash and credit card payments.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Prepared drink and snack orders within 60 minutes.
Host/ Cashier
Fresh On Danforth
06.2022 - Current
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Assistant Store Manager
Vintage Depot
09.2020 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared merchandise for sales floor by pricing or tagging
- Served over 20 customers per hour
Sales Associate
H&M
07.2019 - 09.2020
- Arranged fitting rooms to look presentable and get them ready for customers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
Parade Marching Supervisor
Pride Toronto
06.2017 - 06.2019
- Organized organizations by making sure they were checked in and were in the right section for the parade.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Created plans and communicated deadlines to complete the job on time.
- Actively listened to client’s requests, confirming complete understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
Education
Honours in Bachelor’s Degree - Psychology
York University
TorontoSkills
- Excellent clerical skills
- Full of spirit and Dedication
- Adaptability skills
- Impressive interpersonal and intrapersonal skills
- Enjoyable person to have around
- Excellent in fast-paced environments
- Problem-solving skills
- Professional demeanour
- Excellent people skills
- Client Service
- Multitasking and Prioritization
- Reliable and Punctual
- CPR Training
Timeline
Concession Attendant
TO Live
08.2023 - Current
Host/ Cashier
Fresh On Danforth
06.2022 - Current
Assistant Store Manager
Vintage Depot
09.2020 - 03.2022
Sales Associate
H&M
07.2019 - 09.2020
Parade Marching Supervisor
Pride Toronto
06.2017 - 06.2019
Honours in Bachelor’s Degree - Psychology
York University
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