Priyanshi Patel
Toronto,ON
Summary
An Aspiring Hotelier, passionate about serving my guests with a great smile and positive attitude. As a professional in the food and beverage industry, my career statement is to consistently deliver exceptional service and quality to guests while continuously seeking innovative ways to improve operations and drive revenue growth. With a passion for hospitality, I strive to create memorable dining experiences that exceed customer expectations and build strong relationships with both guests and team members. Through a combination of strong leadership, creative problem-solving, and a commitment to excellence, I aim to contribute to the success of the food and beverage department and the overall organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concession Attendant
Maple Leaf Sports & Entertainment
Toronto, ON
05.2023 - Current
- I work for BMO Field, Scotiabank Arena, and Coco-Cola Coliseum.
- Greets customers and answer questions about concession items.
- Organize and restock concession stands with food and beverage items.
- Assist in preparing food items such as popcorn, hot dogs, nachos, and pretzels.
- Provide excellent customer service to ensure satisfaction with every purchase.
- Maintain a clean work area by wiping down counters and equipment.
- Ensuring that all safety protocols were followed when handling food products.
- Track inventory levels of concession supplies to ensure adequate stock was available for sale at all times.
- Operation of the POS system accurately to process orders quickly and efficiently.
Server
Courtyard by Marriott
Toronto, ON
05.2023 - Current
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Order-taking and keeping the workplace organized.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Food and Beverage Server
Sheraton centre hotel
Toronto, ON
10.2022 - 05.2023
- I worked as a server in the restaurant looking after accommodating guests' needs and providing them with the best services
- I have good control over handling the micros pos system and I also work in room service (Room Dining)
- Order taking, Table Set-up, Alcohol Serving, team- player, circulating, and assisting at times of operation.
- Checked back with guests to ensure satisfaction with their meals.
- Assisted other servers as needed during peak periods or when short-staffed.
- Maintained a clean workstation throughout the shift, including tables, chairs, floors, walls, and refrigerators.
On the Job Training
Marriott International
Surat, Gujarat
07.2021 - 10.2021
- I worked as Guest Service Attendant in respective food and beverage departments where I was assigned to host guests, take orders, serve food, take care of customer service, and handled operations of breakfast, followed by lunch and sometimes dinner
- I was in my job training period when they recognized me as "star job trainee of the month", as I received the highest positive feedback from our guests on the trip advisor website
- During this time I found myself as to be maintaining good and harmonious relationships with our guests.
Trainee
Marriott International
Surat, Gujarat
06.2020 - 08.2020
- During the times of Pandemic, I was assigned or given an opportunity to work and get trained with Marriott International for my experience and exposure
- I was designated to work in the food and beverage department and learn the fundamentals of the service given to the customers or guests
- I profoundly believe that the pandemic was the best time to learn and it has helped me polish my skills and knowledge
- It has developed my communication skills and has made me realize that even in times like this I will never turn back towards my work.
- Provided support to existing staff on various tasks and duties.
Trainee
l' hameau Albert
Chamonix-Mont-Blanc (74)
09.2019 - 12.2019
- Worked in a small restaurant of hotel in the food production department where the tasks assign to me were preparing Entrees, cleaning organizing the kitchen, preparing mis en place, garnishing the dishes and understanding the needs of customers
- I consider myself to be obliged to work in the kitchen of France where I gained a global exposure of serving people.
Trainee
Les suites du nevada
Tignes (73)
07.2019 - 08.2019
- I worked in a small restaurant of a hotel in the food production department where the tasks assigned to me were preparing Entrees, cleaning and organizing the kitchen, preparing mise en place, garnishing the dishes, and understanding the needs of customers
- Worked alongside senior team members to learn related job tasks and roles.
- Maintained positive working relationship with fellow staff and management.
Trainee
Courtyard by Marriott
Surat, Gujarat
05.2018 - 06.2018
- The first Industrial training where I received the knowledge of working in all major core departments of the Hotel industry that is - The front desk, Food Production, Food and Beverage Services, and Housekeeping
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- It gave me a glimpse of how the industry functions and runs its operations.
- Facilitated group discussions among participants during training.
Education
Post Graduate in Hospitality And Tourism Operations Management - Hospitality And Tourism Operations Management
Fanshawe College
04.2024
Bachelor's Degree in Hospitality Management - Hospitality And Tourism Management
Auro University
Surat, Gujarat- India05.2021
Skills
- Delivers Exceptional Customer Service
- Excellent Multi-Tasker
- Reliable and Punctual
- Restaurant Operations
- Engaging Personality
- Cash Handling
- Comfortable Standing for Long Time Periods
- Payment Processing
- Reliable Team Worker
- Proven Leader
- Food Safety and Sanitation
- Menu Knowledge
- Cleaning and Sanitation
Certification
Ontario Smart Serve, 03/01/28
Highest Education
Bachelor's Degree
Career Statement
As a professional in the food and beverage industry, my career statement is to consistently deliver exceptional service and quality to guests while continuously seeking innovative ways to improve operations and drive revenue growth. With a passion for culinary arts and hospitality, I strive to create memorable dining experiences that exceed customer expectations and build strong relationships with both guests and team members. Through a combination of strong leadership, creative problem-solving, and a commitment to excellence, I aim to contribute to the success of the food and beverage department and the overall organization.
Personal Information
Total Experience: 4
Languages
- English, Advanced
- Hindi, Advanced
- Gujarati, Advanced
- French, Beginner
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Affiliations
Reading
Writing
baking
exercising
Timeline
Concession Attendant
Maple Leaf Sports & Entertainment
05.2023 - Current
Server
Courtyard by Marriott
05.2023 - Current
Food and Beverage Server
Sheraton centre hotel
10.2022 - 05.2023
On the Job Training
Marriott International
07.2021 - 10.2021
Trainee
Marriott International
06.2020 - 08.2020
Trainee
l' hameau Albert
09.2019 - 12.2019
Trainee
Les suites du nevada
07.2019 - 08.2019
Trainee
Courtyard by Marriott
05.2018 - 06.2018
Post Graduate in Hospitality And Tourism Operations Management - Hospitality And Tourism Operations Management
Fanshawe College
Bachelor's Degree in Hospitality Management - Hospitality And Tourism Management
Auro University
Similar Profiles
Nicholas KawaNicholas Kawa
Fan Engagement Representative at Maple Leaf Sports & Entertainment PartnershipFan Engagement Representative at Maple Leaf Sports & Entertainment Partnership
Aditya SharmaAditya Sharma
Facility Security Officer at Maple Leaf Sports & EntertainmentFacility Security Officer at Maple Leaf Sports & Entertainment
SARAH ELISIOSARAH ELISIO
Account Manager, Toronto FC at Maple Leaf Sports & EntertainmentAccount Manager, Toronto FC at Maple Leaf Sports & Entertainment