CHANPREET KAUR
Hamilton,Canada
Summary
Dynamic customer service professional with a proven track record at Malik Travel and Cooperation, where I boosted revenue by 25% through strategic improvements. Skilled in leadership and data analysis, I excel in fostering team performance and enhancing customer satisfaction, consistently recognized for reliability and exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cast Member
Landmark Cinema
Hamilton, ON
05.2024 - Current
- Consistently ranked among the top three weekly performers for outstanding service and dedication.
- Provided top-tier customer service, enhancing guest satisfaction.
- Managed crowd control, ensuring safety, and an enjoyable atmosphere.
- Recognized with two 'Shining Star' awards in one year for outstanding service.
Customer Service Supervisor
Burger Bar
09.2022 - 11.2023
- Handled inventory, returns, and exchanges to maintain optimal stock levels.
- Gained extensive experience in the food industry, understanding customer preferences and service expectations.
- Trained new customer service representatives on company policies and procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Volunteer Tutor (Part-Time)
Self-Employed
04.2021 - 09.2023
- Provided free tutoring, helping students in their studies.
- Developed handouts, study materials, and quizzes.
- Designed comfortable tutoring environment conducive to learning.
- Taught students how to study, take notes, and complete test questions.
Customer Service Manager
Malik Travel and Cooperation
04.2021 - 08.2022
- Led a team of customer service professionals, ensuring high-quality support and efficiency.
- Boosted company revenue by 25 percent through strategic service improvements.
- Earned a double bonus for exceptional performance and dedication.
- Recognized as the most trustworthy employee for reliability and work ethic.
English Language Instructor
Arson IELTS Language and Immigration
10.2020 - 03.2021
- Created tailored lesson plans to enhance students' English reading and speaking skills.
- Helped students achieve top grades, increasing overall success rates.
- Awarded 'Best Employee' for outstanding teaching, and student support.
- Talked with students needing extra attention and made plans to assist with problems.
Education
Associate of Applied Science - Chemical Engineering
Mohawk College
true04-2027
Skills
- Customer Service & Management
- Leadership & Team Supervision
- Microsoft Office & Advanced Excel
- Quick Learning & Adaptability
- Professional Communication
- Supply Management & Inventory Control
- Data Analysis (Jupyter, Jamovi, Python, Minitab)
- Memorization skills & Problem solving
Certification
- SMART SERVE
- WHMIS
- First Aid & CPR/AED Level C
- Workers Health and Safety Awareness Certificate
Languages
French
Elementary
English
Professional
Timeline
Cast Member
Landmark Cinema
05.2024 - Current
Customer Service Supervisor
Burger Bar
09.2022 - 11.2023
Volunteer Tutor (Part-Time)
Self-Employed
04.2021 - 09.2023
Customer Service Manager
Malik Travel and Cooperation
04.2021 - 08.2022
English Language Instructor
Arson IELTS Language and Immigration
10.2020 - 03.2021
Associate of Applied Science - Chemical Engineering
Mohawk College
Similar Profiles
Danica ManzanillaDanica Manzanilla
Cast Member / Cashier at Landmark CinemaCast Member / Cashier at Landmark Cinema
Illian NavidaIllian Navida
Cast Member at Landmark CinemaCast Member at Landmark Cinema
Aksa MariamAksa Mariam
Ecommerce Content Merchandiser at Landmark Digital - Landmark GroupEcommerce Content Merchandiser at Landmark Digital - Landmark Group