Chang Ling Yu
Calgary,AB
Summary
Hardworking and passionate current Air Canada employee with strong team work skills eager to apply flight attendant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cabin Service and Cleaning Attendant
Air Canada
03.2022 - Current
- Responsible for day to day cleaning of aircraft
- Vacuum all areas of the plane (flight deck,galleys,passenger setting areas)
- Clean and sanitize all areas (windows, overhead bins,walls, trays,galley, etc) according to established protocols.
- Remove trash, debris and other waste materials from aircraft
- Ensure closets and cabinets are stocked appropriately
- Organize seat pocket pamphlets, wipe down seat belts and trays, to meet proper seat appearance guidelines
- Fully clean and sanitize aircraft lavatory
- Maintain inventory and stocking supply areas
- Follow established safety protocols and maintain a safe working environment by using appropriate cleaning chemicals and equipment correctly
- Adhere to company policies and procedures regarding health and safety
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
Vlife West Canada
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Support customer enquires, confirming pickup times and locations and providing updates throughout the day
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- First point of contact with drivers while enroute
- Offer advice and assistance to customers, paying attention to special needs or wants.
Facility Operator
Calgary Board Of Education
12.2018 - 03.2022
- Report building issues to building management to reduce safety concerns.
- Direct, organize and engage actively in janitorial duties,including of the school and the grounds
- Conduct inspections of facility grounds, external structure, systems and equipment.
- Responsible for the evaluation of all caretaking staff under the supervision
- Evaluate facility operations and personnel for safety and health regulations compliance.
- Ensure temperatures in the school building are maintained during the school day
- Monitor electricity, gas and water systems for proper function to minimize costs and potential safety issue
- Review the schedule of duties for the school with the supervisor of caretaking and the principal on an annual basis
- Order caretaking supplies ,equipment and materials
- Assist the principal in the development and implementation of the school emergency plan
- Provide guidance and leadership to ensure effective facility operations and effective working relationships
- Compile reports analyzing performance data and present findings and results.
Customer Service Representative
Nuige Travel Agency
04.2017 - 02.2022
- Handle customer inquiries and suggestions courteously and professionally.
- Meet with clients to discuss and learn their travel requirements
- Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities
- Help clients plan trips to domestic or international destinations,tours,accommodation,transport and fares
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Provide primary customer support to internal and external customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Respond proactively and positively to rapid change.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Power Engineering (General Program)
SAIT
Calgary, AB06.2019
Personal Care
Victorian Order of Nurse
Calgary, AB04.2007
Foreign Language
Sichuan International Studied University
Chongqing China06.1994
Skills
- Safety - minded
- Teamwork Abilities
- Communication skills
- Time management skills
- Customer service experience
- Problem solving
- Critical thinking
- Flexibility
- Organization
- Responsibility
- Work well under fast pace and pressure
- Stress management
- Multilingual skills
- Interpersonal skills
- Emergency Situations Management
Additional Information
Reference
Available Upon Request
Timeline
Customer Service Representative
Vlife West Canada
05.2022 - 08.2023
Cabin Service and Cleaning Attendant
Air Canada
03.2022 - Current
Facility Operator
Calgary Board Of Education
12.2018 - 03.2022
Customer Service Representative
Nuige Travel Agency
04.2017 - 02.2022
Power Engineering (General Program)
SAIT
Personal Care
Victorian Order of Nurse
Foreign Language
Sichuan International Studied University
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