Ashley Angamarca-Rios
Woodbridge,ON
Summary
Customer service representative with over six years' of experience on phones and face-to-face customer service. Experience with customer care, sales, merchandising and operations. Service oriented, positive attitude, ability to handle client complaints while keeping a friendly disposition. Looking to expand and elevate my skills to obtain employment in a customer service role.
Overview
6
6
years of professional experience
Work History
Cabin Service and Cleaning Attendant
Air Canada, Lester B. Pearson International Airport
04.2024 - Current
- Collaborate with team members to complete large-scaled cleaning projects efficiently and effectively.
- Responded professionally to urgent cleanup requests given by planner.
- Equip the aircraft cabin for flight with cabin servicing supplies.
- Alongside a team, clean and review the interiors of various aircraft.
- Vacuum the floor, clean multiple surfaces, replace headrests, refill seat pockets with safety information and magazines.
Brand Representative
First Aid Beauty Limited
01.2024 - Current
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Provide exceptional customer service, addressing concerns promptly and ensuring satisfaction for repeat business.
- Demonstrate product knowledge to effectively address client inquiries and concerns.
Sales / Operations Associate
Sephora
06.2019 - 12.2023
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Boosted retail sales by educating clients on the benefits of various products within Sephora.
- Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
Merchandiser / Cashier
Shoppers Drug Mart
05.2022 - 09.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess / Server
Evviva Restaurant and Cafe
04.2018 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Diploma - Aviation
Seneca College
Markham, ON09.2020
Diploma -
St. Jean De Brebeuf Catholic Highschool
Woodbridge, ON06.2017
Skills
- Safety Standards and Protocols
- Critical Thinking
- Product Knowledge
- Stock management
- Prioritization
- Flexible Schedule
- Productivity and Time Management
- Decision-Making
- Team Collaboration
- Adaptable and Flexible
- Complex Problem-Solving
- Professional Appearance
Languages
English
Native or Bilingual
Additional Information
www.linkedin.com/in/ashley-angamarca-rios-1013b8197
Timeline
Cabin Service and Cleaning Attendant
Air Canada, Lester B. Pearson International Airport
04.2024 - Current
Brand Representative
First Aid Beauty Limited
01.2024 - Current
Merchandiser / Cashier
Shoppers Drug Mart
05.2022 - 09.2022
Sales / Operations Associate
Sephora
06.2019 - 12.2023
Hostess / Server
Evviva Restaurant and Cafe
04.2018 - 09.2018
Diploma - Aviation
Seneca College
Diploma -
St. Jean De Brebeuf Catholic Highschool
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