Chala Platon
Vancouver,British Columbia
Summary
An international student with good academic standing (Dean's list) working toward a Bachelor of Arts in Management and seeking an opportunity to begin a career in Canada. Also, a graduate of Doctor of Dental Medicine, a graduate of esthetic dentistry, a dental editor with published articles, an experienced dental assistant, and a trained Invisalign clinical support specialist. A dedicated professional with demonstrated strengths in customer service, and time management, good at troubleshooting problems, and building successful situations. A creative, passionate, and insightful individual who is willing to learn.
Overview
18
18
years of professional experience
Work History
Dental Treatment Coordinator
Smile Dental Group
Burnaby, BC
04.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Sales Associate
Smile Direct Club
Vancouver, BC
01.2022 - 10.2022
- Explain products, and guide customers through timelines and expectations.
- Engage and form a genuine connection with customers to keep them excited about their journey to a more confident smile.
- Responsible for listing chief complaints, taking diagnostic photos, and performing intraoral scans with iTero.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Senior Clinical Support Specialist
Invisalign Pte Ltd
Singapore, Singapore
09.2019 - 11.2021
- Responsible for working with assigned accounts and teams within the territory, targets, strategies, and the removal of obstacles
- Provide Product and Clinical Training and knowledge to assigned account
- Achieve Monthly, Quarterly, and Annual Clinical Plans and sales targets by partnering with the sales team to visit customers who need intensive clinical support
- Collaborated with dentists to ensure timely completion of dental cases.
- Assisted dentists and dental practices in resolving complex issues.
- Followed up on cases involving referrals, waivers and approvals.
Assistant Editor
Pablo Publishing
Singapore, Singapore
09.2017 - 09.2019
- Conducting interviews, writing and editing interview transcripts, Responsible for the company website, Facebook, LinkedIn, and Instagram accounts, EDMs such as editorial submissions, e-books, and e-newsletters
- Keeping a good relationship with dental practitioners, dental companies, and dental manufacturers by attending dental events and launches (International Dental Show 2019)
- Selected and prepared photos to pair with content.
- Represented senior editor at meetings and for editorial procedures.
- Offered clear and encouraging editorial advice to managers and directors.
Resident Dentist
Metro Dental
Quezon City, Philippines
07.2016 - 08.2017
- A passionate dentist who loves to give patients their smile back.
- An advocate of educating patients and emphasizing on good oral hygiene and preventive dentistry
- Followed up with patients after procedures for proper pain management.
- Evaluated patients' teeth for gum disease and decay.
- Completed basic and specialized dental procedures across diverse client base.
- Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
- Reviewed x-rays to identify cavities and other issues.
- Consulted patients to explain treatment plan details and information about upcoming dental procedures.
Corporate Dentist
Metro Dental
Quezon City, Philippines
07.2015 - 06.2016
Dental Nurse
Thompson Plaza Dental Surgery Pte Ltd
Singapore, Singapore
02.2013 - 09.2013
Dental Nurse
DP Dental Pte Ltd
Singapore, Singapore
07.2009 - 12.2012
- Practiced four-handed dentistry, Assisted dental surgeon in procedures performing odontectomies, infection drainage, bone transplants, bone augmentations (Bio-Oss and Bio-Gide), sinus lift and complicated implants (Nobel Biocare, Straumann and Ankylos systems).
- Assisted orthodontists in placing dental brackets, molar bands and buccal tubes (3M, self-ligating, ceramic and lingual braces) and Invisalign treatments.
- Fabricate whitening trays, night guards and retainers; perform staining and glazing for CEREC onlays, inlays and crowns.
- Maintaining the standards of effective sterilization, proper infection control and disposing of hazardous wastes.
- Helped in writing the dental assisting manual for the clinic.
- Safeguarded patients and personnel through strict compliance with proper sterilization, biohazard and infection-control procedures.
- Conserved resources with intentional supply monitoring and mindful use of dental materials.
- Prepared patients for dental treatments with welcoming and comforting manner to reduce stress.
- Selected and prepared materials and instruments for specialized and routine procedures.
- Educated patients on oral hygiene, disease prevention and postoperative care.
- Maintained clear field of operation to pass instruments and deliver suction.
Dental Assistant
White Dental Group
Singapore, Singapore
04.2008 - 07.2009
Dental Associate
Brillantes Dental Clinic
Quezon City, Philippines
07.2005 - 02.2008
Education
Esthetic Dentistry -
Philippine Academy of Esthetic Dentistry
Metro Manila, Philippines11.2016
Doctor of Dental Medicine - Dentistry
Centro Escolar University
Metro Manila, Philippines03.2005
Bachelor of Arts - Management
City University of Seattle in Canada
Vancouver, BCSkills
- Excellent communication and interpersonal skills
- Service-oriented with a positive attitude
- Customer-oriented with extensive experience in
- Customer service and relationship
- Accustomed to clinical setting and patient care
- Excellent time management skills
- Well-organized, efficient problem solver and calm in a hectic environment
- Excellent and efficient computer skills - (Word, Excel, Outlook, PowerPoint)
- Knowledge of Dental Terminology
- Provides dental staff support
- Natural team player with a strong desire to learn more
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Accomplishments
- Included in the dean's list every term
- Consistently maintained high customer satisfaction ratings.
- Published articles in Dental Asia magazine
- Interviewed Key Opinion Leaders and wrote articles that promoted publishing sales
- Recognized as best Clinical support team for outstanding performance and team contributions in Asia.
- Attended international dental shows and conferences including the International Dental Show in 2019
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Dental Treatment Coordinator
Smile Dental Group
04.2023 - Current
Sales Associate
Smile Direct Club
01.2022 - 10.2022
Senior Clinical Support Specialist
Invisalign Pte Ltd
09.2019 - 11.2021
Assistant Editor
Pablo Publishing
09.2017 - 09.2019
Resident Dentist
Metro Dental
07.2016 - 08.2017
Corporate Dentist
Metro Dental
07.2015 - 06.2016
Dental Nurse
Thompson Plaza Dental Surgery Pte Ltd
02.2013 - 09.2013
Dental Nurse
DP Dental Pte Ltd
07.2009 - 12.2012
Dental Assistant
White Dental Group
04.2008 - 07.2009
Dental Associate
Brillantes Dental Clinic
07.2005 - 02.2008
Esthetic Dentistry -
Philippine Academy of Esthetic Dentistry
Doctor of Dental Medicine - Dentistry
Centro Escolar University
Bachelor of Arts - Management
City University of Seattle in Canada
Similar Profiles
Celia RosalesCelia Rosales
Receptionist at Smile Dental groupReceptionist at Smile Dental group
MICHELLE SOSAMICHELLE SOSA
Lead Registered Dental Assistant at Winning Smile Dental GroupLead Registered Dental Assistant at Winning Smile Dental Group
Gabriel PerezGabriel Perez
Travelling Specialties Assistant at Pacific Dental ServicdsTravelling Specialties Assistant at Pacific Dental Servicds