Natasha Vanasse
Ottawa,ON
Summary
Highly organized Executive Assistant with notable experience in managing complex calendars, coordinating international travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite systems. Proven ability to handle sensitive information with discretion and maintain confidentiality. Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency.
Overview
25
25
years of professional experience
Work History
Executive Assistant
Royal Canadian Mounted Police
Ottawa, Ontario
05.2024 - Current
- Monitored incoming emails and responded promptly and efficiently for the Assistant Commissioner of the National Recruiting Program of the RCMP.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated communication between different departments within the organization.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Coordinated multiple schedules using online calendaring system.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Performed data entry tasks into various software programs, including Adobe Acrobat and MS Excel spreadsheets.
- Reviewed existing policies and procedures to ensure compliance with relevant laws and regulations.
- Managed time effectively to ensure taskings were completed on schedule, and deadlines were met.
- Created monthly reports for senior management summarizing operational performance metrics.
- Prepared or maintained employment records using human resources management system software.
- Management of both the National Recruiting Program and corporate corresponding inboxes.
Pension Assistant
Public Prosecution Service of Canada
Ottawa, Ontario
03.2022 - 05.2024
- Investigated any discrepancies in customer accounts that may affect the payment of benefits or contributions.
- Researched customer accounts to identify discrepancies between records and pension statements.
- Follow up with agencies, and conduct online searches to investigate lost member files.
- Analyzing complex pension files.
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Ensured timely submission of tax forms related to customers' retirement plans.
- Processed applications for new pension plans, including verifying income levels and eligibility requirements.
- Conducted regular audits of customer accounts to ensure compliance with regulations.
- Prepared documents for pension payments and reviewed calculations for accuracy prior to processing.
- Drafted correspondence responding to inquiries from clients regarding their pension plans or investments.
- Enhanced customer contentment by addressing issues with expertise and amicable service.
- Typed, formatted, and edited correspondence and other documents. Opened, sorted, and routed incoming mail, and prepared outgoing mail.
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
- Answering telephones, directing calls, and taking messages.
- Maintained and updated filing, inventory, and database systems, manually or using a computer.
Educational Assistant
Ottawa Catholic School Board
Ottawa, Ontario
09.2004 - 03.2023
- Supporting student learning objectives through personalized and small-group assistance.
- Partnered with teachers to plan and implement lessons following the school's curriculum, goals, objectives, and philosophies.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Assessed student assignments to check for quality, completeness, and assign grades.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Assigned grades for coursework and tests using the answer key, recorded results, and informed the teacher of performance.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
Medical Receptionist
Care Medics
Ottawa, Ontario
09.1999 - 08.2002
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Called patients to confirm scheduled appointments, and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments.
- Trained new staff on office procedures, insurance processes, and medical terminology.
- Compiled physical and digital documents, charts, and reports.
- Gathered, transcribed, and typed medical information into charts.
Education
Diploma, Autism And Behavioral Sciences
Algonquin College
Ottawa, ON05-2005
Diploma, Development Services Worker
Algonquin College
Ottawa, ON04-2002
Diploma, Youth And Child Worker
Algonquin College
Ottawa, ON04-1999
High School Diploma -
Ecole Catholique Samuel Genest
Ottawa, On06-1995
Skills
- Billing and invoicing
- Scheduling and calendar management
- Financial reporting
- Administrative support
- Database administration
- Experience using multiple Office software programs
- Fully bilingual in French and English
- Report analysis
- Spreadsheet tracking
- Task delegation
- Database management
- Policy enforcement
Timeline
Executive Assistant
Royal Canadian Mounted Police
05.2024 - Current
Pension Assistant
Public Prosecution Service of Canada
03.2022 - 05.2024
Educational Assistant
Ottawa Catholic School Board
09.2004 - 03.2023
Medical Receptionist
Care Medics
09.1999 - 08.2002
Diploma, Autism And Behavioral Sciences
Algonquin College
Diploma, Development Services Worker
Algonquin College
Diploma, Youth And Child Worker
Algonquin College
High School Diploma -
Ecole Catholique Samuel Genest
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