CESAR ORTEGA
La Puente
Summary
Results-driven administrative professional with a Bachelor's degree in Business Administration and significant experience in fiscal operations and data-driven improvement. Analyzed small claims data to enhance departmental efficiency and developed training programs that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Consumer and Business Affairs Representative I
County of Los Angeles Department of Business and Consumer Affairs
01.2024 - Current
- Consulted and advised consumers on completing small claims documentation.
- Analyzed and interpreted small claims data to identify trends and provide recommendations to management.
- Evaluated workflows and proposed solutions that streamlined small claims processing.
- Prepared reports on consumer inquiries and departmental efficiency to inform management decisions.
- Collaborated with management on administrative projects to enhance departmental procedures.
- Provided training and mentorship to interns on departmental procedures and public service delivery.
- Schedule and conduct classroom training sessions; develop training programs based on identified needs and management input.
- Assist management in designing evaluation studies and measurement tools to assess training effectiveness.
- Recommend improvements and solutions to enhance training programs and delivery methods.
- Support the preparation of required reports related to training activities and outcomes.
- Conduct research and analysis to identify departmental training requirements.
- Designed and produced training materials and content.
- Maintain a strong understanding of departmental policies, procedures, and regulations to accurately respond to public inquiries.
- Ensure all training content aligns with applicable policies, procedures, laws, and regulations.
Management Assistant
Enterprise Rent-A-Car
08.2021 - 01.2024
- Managed confidential information with discretion while maintaining organized filing systems for improved accessibility.
- Processed customer insurance data, ensuring accurate cost estimates and compliance.
- Supported contract review and implemented procedural improvements in rental operations.
- Collaborated with external stakeholders including dealerships and body shops to ensure safety and availability of rental inventory.
- Trained and mentored new employees, facilitating onboarding and performance alignment.
- Identified training needs of team members and arranged appropriate training sessions.
- Supported customer service initiatives to improve client satisfaction and address feedback effectively.
- Researched and compiled operational data to evaluate workflow efficiency and enhance customer service performance.
Student Worker - Fiscal Division, Customer Service Unit
County of Los Angeles Department of Public Works
05.2019 - 08.2021
- Tracked project expenditures and managed fiscal records in ECAPS to ensure accurate financial reporting.
- Verified and submitted employee timesheets to payroll, maintaining data integrity.
- Processed QPE forms for county vehicle acquisitions to ensure compliance.
- Assisted in maintaining public works records and documentation for accuracy.
- Supported project teams with administrative tasks and scheduling activities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Supported faculty with administrative tasks, including filing, photocopying, and mail distribution, to streamline operations.
- Assisted in onboarding and training new employees on internal systems to enhance team integration.
Sales Associate Specialist
Macy's Retail Store
10.2014 - 05.2019
- Consistently met established sales goals while providing exceptional customer service.
- Provided exceptional customer service by assisting customers in selecting and purchasing merchandise, enhancing their shopping experience.
- Trained new sales staff on retail protocols and customer engagement strategies, ensuring consistent service quality.
- Balanced and maintained daily cash drawers, ensuring financial accuracy and accountability.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Coordinated with other departments to streamline store operations, contributing to overall efficiency.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Education
Bachelor of Science - Business Administration, Emphasis in Management and Human Resources
California State Polytechnic University
Pomona05-2021
Associate of Science - Associate of Liberal Arts
Mt. San Antonio Community College
Walnut05-2018
Skills
- Customer support
- Consumer advocacy
- Relationship management
- Data analysis
- Data reporting
- Data visualization
- Workflow improvement
- Workflow optimization
Additional Information
Valid California driver's license and reliable transportation available for job site visits., Authorized to work in the United States.
Languages
Spanish
Full Professional
Timeline
Consumer and Business Affairs Representative I
County of Los Angeles Department of Business and Consumer Affairs
01.2024 - Current
Management Assistant
Enterprise Rent-A-Car
08.2021 - 01.2024
Student Worker - Fiscal Division, Customer Service Unit
County of Los Angeles Department of Public Works
05.2019 - 08.2021
Sales Associate Specialist
Macy's Retail Store
10.2014 - 05.2019
Bachelor of Science - Business Administration, Emphasis in Management and Human Resources
California State Polytechnic University
Associate of Science - Associate of Liberal Arts
Mt. San Antonio Community College