ARSHDEEP KAUR
Burlington
Summary
Experienced professional with a strong background in technology related roles. Proficient in software development, system administration, and technical support. Skilled in problem solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Consumer Affairs Specialist
Concentrix
09.2025 - Current
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction levels.
- Developed training materials for team members to improve knowledge of consumer rights and product information.
- Analyzed consumer feedback data to identify trends, informing product improvements and service enhancements.
- Collaborated with cross-functional teams to resolve complex consumer issues, driving effective solutions and best practices.
Customs Coordinator
CSA Transportation
02.2024 - 07.2025
- Communicated with customs officials to resolve issues and expedite clearances.
- Provided training to new staff on customs procedures and best practices.
- Maintained up-to-date knowledge of laws and regulations governing trade operations.
- Managed post entry audits by providing requested documentation in a timely manner.
Customer Service Representative
CSA Transportation
01.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled high volumes phone calls while maintaining professionalism and efficiency.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative/Cashier
Walmart
01.2018 - 10.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotes.
Education
Diploma - Business
Sheridan College
Brampton, ON04-2019
Skills
- Decision-making
- Excellent communication
- Professional demeanor
- Customer support
- Logistics coordination
- Leadership qualities
- Teamwork and collaboration
- Problem solving aptitude
Timeline
Consumer Affairs Specialist
Concentrix
09.2025 - Current
Customs Coordinator
CSA Transportation
02.2024 - 07.2025
Customer Service Representative
CSA Transportation
01.2023 - 02.2024
Customer Service Representative/Cashier
Walmart
01.2018 - 10.2022
Diploma - Business
Sheridan College