Jessica Sanchez
Compton
Summary
Dynamic professional with extensive experience in customer service and complaint resolution. Bilingual in English and Spanish, I excel in effective communication and document control, ensuring accurate processing and exceptional support. Proven ability to foster positive relationships and exceed expectations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Consumer and Business Affairs Representative I - Contract
Los Angeles County Board of Supervisors - AppleOne Staffing
Los Angeles
11.2023 - Current
- Assist the public in completing rent registry forms by answering and clarifying form questions to ensure the forms are completed accurately.
- Assist in providing resources and information to consumers, tenants, property owners/landlords, business representatives, and others on housing, tenant protection, regulations, and other department programs.
- Assist in maintaining records of all landlord-tenant activity by keeping up to date and accurate case notes, consumer/business information, and scanning documents in order to retain documentation.
- Gather pertinent information to determine if the complaint is warranted, and make referrals if needed.
- Assist in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws, and regulations by researching and applying appropriate laws, rules, regulations, etc. In order to counsel or determine the validity and accuracy of the allegations.
- Assist in the investigation and resolution of complaints involving disputes between tenants, landlords, and others by researching and applying appropriate laws, rules, and regulations in order to resolve or mediate a complaint.
- Assist in the interviewing of consumers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
- Reference the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws, rules, and regulations; attending seminars, trainings, and conferences; and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.). In order to communicate with the public effectively, and to educate the public on their rights and responsibilities.
Customer Service Representative
Dependable Highway Express
Carson
11.2020 - 12.2022
- Developing a positive relationship with internal and external customers.
- Track shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers.
- Consistently meet and exceed customer expectations and provide exceptional customer service.
- Perform additional tasks or duties as requested by management.
- Document all relevant information pro-actively in our TMS and CRM systems.
- Handled emails, inbound calls, and outbound calls.
- Managed multiple customer accounts and always assisted with warm and professional attitude.
- Booked appointments for all inbound and outbound freight.
Operations Coordinator
Dynamic Distribution Warehouse Inc.
Gardena
11.2019 - 11.2020
- Process work orders while maintaining open communication with customers.
- Work with warehouse staff to ensure timely completion of work orders.
- Arrange shipping, calculate weight, number of pallets, create BOL and schedule delivery appointments at customer warehouse's as necessary. Create UPS/Fedex labels.
- Inspect outgoing shipments for accuracy.
- Inquire with customers regarding any changes in purchasing patterns.
- Send product samples to customers as needed.
- Create and maintain files for arriving shipments; Create sales sheets for new products and distribute to potential customers.
- Accurately maintain and update inventory and customer files.
- Provide customer service for all phone/email inquiries.
- Answer inquiries from potential customers to determine whether or not DWI can accommodate their needs.
- Monitor ETA, last free day and delivery date of incoming containers.
- Keep co-workers updated regarding current status of incoming containers on a regular basis.
Documentation Coordinator
St. George Logistics
Compton
11.2018 - 08.2019
- Import documentation collection, review and processing; Create and maintain files for arriving shipments.
- Contact overseas Agents for documentation questions and answers; Submit timely documentation instructions to freight.
- Customer service for both internal and external customers, Investigate/ resolve troubled shipments.
- Act as liaison between agent offices on a daily basis to coordinate inbound shipments.
- Coordinate third party vendors involved with the physical shipment handling or shipment paperwork.
Receiving Clerk
National Retail Transportation
Compton
09.2016 - 11.2018
- Schedule all inbound deliveries; ensure purchase order number is on all paperwork.
- Receives product deliveries; records, checks quantity and quality of goods received and input into computer system and forward proper documentation.
- Inspect, accept, or reject inbound shipments.
- Communicates and coordinates with appropriate buyer for product return/repair.
- Assist other departments as needed; perform other duties as assigned to meet business needs.
Administrative Assistant
HDM Home Repair & Service
Inglewood
09.2015 - 07.2016
- Answer phone calls for online orders, schedule appointments and enter customer information in the database.
- Draft letters and invoices.
- Correspond to emails and faxes.
- Processed purchase orders.
- Maintained all files, receipts, invoices and vital documents organized.
Receptionist - Student Support Department
Westwood College
Torrance
01.2015 - 03.2016
- Perform administrative tasks for the Student Support Department and Admissions Department including copying, scanning, faxing, filing, typing, mail merging, labeling, answering phone calls, updating spreadsheets and creating documents.
- Greet and assist guests, students, staff and faculty at the front desk with excellent customer service.
- Assist new enrolling students with registration paperwork.
- Promote and participate in campus events; create flyers, decorate and set up event rooms.
Security Officer
Stub Hub Center
Carson
03.2015 - 09.2015
- Responded to all security needs and calls for services to maintain safety and security throughout the arena.
- Provided friendly customer service to guests/employees while monitoring crowd flow.
- Conducted weapons screening and bag checks on visitors to ensure a safe environment.
- Reported malfunctions, misconduct or operational and safety issues.
- Assisted with development and implementation of public safety plans for day to day operations and special events.
Education
Associate of Science - Criminal Justice
Westwood College
Torrance, CA12.2014
High school diploma or GED -
Compton High School
Compton, CA06-2013
Skills
- Proofreading
- Account Management
- Document Control
- Freight Experience
- Warehouse Distribution Experience
- Bilingual fluent: English and Spanish
- Proficient in Microsoft Office: Word, Excel, Outlook
- Teamwork and collaboration
- Responsible
- Quick learner
- Customer service
- Complaint resolution
- Data entry
- Effective communication
- Attention to detail
Additional Information
Customer service with 4+ years of experience and increased responsibilities. Strong sense of organization to detail and ability to develop positive interpersonal relationships with staff and management.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Consumer and Business Affairs Representative I - Contract
Los Angeles County Board of Supervisors - AppleOne Staffing
11.2023 - Current
Customer Service Representative
Dependable Highway Express
11.2020 - 12.2022
Operations Coordinator
Dynamic Distribution Warehouse Inc.
11.2019 - 11.2020
Documentation Coordinator
St. George Logistics
11.2018 - 08.2019
Receiving Clerk
National Retail Transportation
09.2016 - 11.2018
Administrative Assistant
HDM Home Repair & Service
09.2015 - 07.2016
Security Officer
Stub Hub Center
03.2015 - 09.2015
Receptionist - Student Support Department
Westwood College
01.2015 - 03.2016
Associate of Science - Criminal Justice
Westwood College
High school diploma or GED -
Compton High School
Similar Profiles
ANDREA W. GREENEANDREA W. GREENE
Data Monitor / Epidemiologist at Healthcare Staffing Professionals / Los Angeles County Department of Public HealthData Monitor / Epidemiologist at Healthcare Staffing Professionals / Los Angeles County Department of Public Health
Jacob RenevierJacob Renevier
Board Assistant at Riverside County Board of SupervisorsBoard Assistant at Riverside County Board of Supervisors
LaTorria Taylor-HendersonLaTorria Taylor-Henderson
Tax Clerk at Hinds County Board of SupervisorsTax Clerk at Hinds County Board of Supervisors
Mark PadillaMark Padilla
Infantry Platoon Sergeant at United States Marine CorpsInfantry Platoon Sergeant at United States Marine Corps
Stephanie GarciaStephanie Garcia
Certified Nursing Assistant at Vermont Healthcare Center IncCertified Nursing Assistant at Vermont Healthcare Center Inc