Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Timeline
Generic

CELINA TOLL

Ottawa,ON

Summary

Successful client service representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CLIENT SERVICE REPRESENTATIVE

City of Ottawa
09.2021 - Current
  • Accountable for cultivating thriving and diverse environment by guaranteeing accessibility to recreational and cultural amenities, programs and services for communities.
  • Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handling customer inquiries and suggestions courteously and professionally.
  • Supervising management of buildings and facilities to enhance integration of service delivery.

CSR SCREENER

City of Ottawa
09.2020 - 09.2021
  • Performed administrating tasks related to COVID-19 screener to ensure Provincial and municipal guidelines were respected.

PARK AMBASSADOR

City of Ottawa
06.2020 - 09.2021
  • Program leader involved to support public health measures associated with outdoor recreational amenities
  • Educate and inform residents regarding restrictions in place resulting from COVID-19, all while encouraging active play.
  • Communicated professionally with customers, answering questions and addressing concerns.

SKATE ATTENDANT

City of Ottawa
09.2018 - 09.2020
  • Proactively managed behavioural risks and ensured public safety
  • Processed all point of sale transactions accurately while maintaining personable relationships with customers
  • Evaluated and supervised direct involvement of site specific public skating programs.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

CERTIFIED GYMNASTICS COACH

Tumblers Gymnastic Center, Ottawa
01.2017 - 05.2019
  • Implemented and coached specialized, individual and group programs to young athletes with and without disabilities
  • Evaluated athletes and provided end of session progress report on gymnastics skills and level.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Education

Intervention Techniques in Criminology - Social Sciences

College La Cité
Ottawa, ON
09.2024

Bachelor of Social Sciences in Criminology - Sept 2021-Sept 2022

University of Ottawa

High School Diploma -

École Secondaire Catholique Béatrice-Desloges
Ottawa, ON
06.2021

Leadership Course
Ottawa, ON
06.2021

Skills

  • Positive and effective communication and customer service skills
  • Excellent organizational skills and ability to multi-task
  • Demonstrates effective problem-solving skills, decision-making and judgment
  • Ability to relate positively and effectively with a wide diversity of people
  • Demonstrates leadership abilities
  • Ability to work effectively in both team setting and independently with minimum supervision
  • Able to work in environments which has multiple demands and changing priorities
  • Payment Processing
  • Service Recommendations

Certification

  • Standard first aid, CPR "C" and EAD, 12/2023
  • Course on Making Ethical Decisions
  • Respect in Sport Leader Certificate
  • National Coaching Certificate Program Level 1
  • Cash Handling Training

Languages

French
Native or Bilingual
English
Native or Bilingual

Volunteer Experience

 RESPONSIBLE FOR ANIMALS AND REPTILES

  07/2020-09/2020

  • Engaged in volunteer work at Ray's Reptile Nature Centre, providing comprehensive care for a wide variety of animals, specializing in the attentive care and handling of reptiles. Responsibilities included feeding, cleaning habitats and ensuring a safe and nurturing environment for the animals.


References

Available upon request

Timeline

CLIENT SERVICE REPRESENTATIVE

City of Ottawa
09.2021 - Current

CSR SCREENER

City of Ottawa
09.2020 - 09.2021

PARK AMBASSADOR

City of Ottawa
06.2020 - 09.2021

SKATE ATTENDANT

City of Ottawa
09.2018 - 09.2020

CERTIFIED GYMNASTICS COACH

Tumblers Gymnastic Center, Ottawa
01.2017 - 05.2019

Intervention Techniques in Criminology - Social Sciences

College La Cité

Bachelor of Social Sciences in Criminology - Sept 2021-Sept 2022

University of Ottawa

High School Diploma -

École Secondaire Catholique Béatrice-Desloges

Leadership Course

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CELINA TOLL