CELINA TOLL
Ottawa,ON
Summary
Successful client service representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE REPRESENTATIVE
City of Ottawa
09.2021 - Current
- Accountable for cultivating thriving and diverse environment by guaranteeing accessibility to recreational and cultural amenities, programs and services for communities.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling customer inquiries and suggestions courteously and professionally.
- Supervising management of buildings and facilities to enhance integration of service delivery.
CSR SCREENER
City of Ottawa
09.2020 - 09.2021
- Performed administrating tasks related to COVID-19 screener to ensure Provincial and municipal guidelines were respected.
PARK AMBASSADOR
City of Ottawa
06.2020 - 09.2021
- Program leader involved to support public health measures associated with outdoor recreational amenities
- Educate and inform residents regarding restrictions in place resulting from COVID-19, all while encouraging active play.
- Communicated professionally with customers, answering questions and addressing concerns.
SKATE ATTENDANT
City of Ottawa
09.2018 - 09.2020
- Proactively managed behavioural risks and ensured public safety
- Processed all point of sale transactions accurately while maintaining personable relationships with customers
- Evaluated and supervised direct involvement of site specific public skating programs.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
CERTIFIED GYMNASTICS COACH
Tumblers Gymnastic Center, Ottawa
01.2017 - 05.2019
- Implemented and coached specialized, individual and group programs to young athletes with and without disabilities
- Evaluated athletes and provided end of session progress report on gymnastics skills and level.
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Education
Intervention Techniques in Criminology - Social Sciences
College La Cité
Ottawa, ON09.2024
Bachelor of Social Sciences in Criminology - Sept 2021-Sept 2022
University of Ottawa
High School Diploma -
École Secondaire Catholique Béatrice-Desloges
Ottawa, ON06.2021
Leadership Course
Ottawa, ON06.2021
Skills
- Positive and effective communication and customer service skills
- Excellent organizational skills and ability to multi-task
- Demonstrates effective problem-solving skills, decision-making and judgment
- Ability to relate positively and effectively with a wide diversity of people
- Demonstrates leadership abilities
- Ability to work effectively in both team setting and independently with minimum supervision
- Able to work in environments which has multiple demands and changing priorities
- Payment Processing
- Service Recommendations
Certification
- Standard first aid, CPR "C" and EAD, 12/2023
- Course on Making Ethical Decisions
- Respect in Sport Leader Certificate
- National Coaching Certificate Program Level 1
- Cash Handling Training
Languages
French
Native or Bilingual
English
Native or Bilingual
Volunteer Experience
RESPONSIBLE FOR ANIMALS AND REPTILES
07/2020-09/2020
- Engaged in volunteer work at Ray's Reptile Nature Centre, providing comprehensive care for a wide variety of animals, specializing in the attentive care and handling of reptiles. Responsibilities included feeding, cleaning habitats and ensuring a safe and nurturing environment for the animals.
References
Available upon request
Timeline
CLIENT SERVICE REPRESENTATIVE
City of Ottawa
09.2021 - Current
CSR SCREENER
City of Ottawa
09.2020 - 09.2021
PARK AMBASSADOR
City of Ottawa
06.2020 - 09.2021
SKATE ATTENDANT
City of Ottawa
09.2018 - 09.2020
CERTIFIED GYMNASTICS COACH
Tumblers Gymnastic Center, Ottawa
01.2017 - 05.2019
Intervention Techniques in Criminology - Social Sciences
College La Cité
Bachelor of Social Sciences in Criminology - Sept 2021-Sept 2022
University of Ottawa
High School Diploma -
École Secondaire Catholique Béatrice-Desloges
Leadership Course