Julie Diamond
Stoney Creek,ON
Summary
Customer Service professional with 10+ years of experience in effectively managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Looking for employment in an organization where I can utilize my strengths and skills to increase the company’s reputation and profitability.
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Qualified Client Service Representative with strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience.
Overview
8
8
years of professional experience
Work History
Client Service Representative
CIBC
07.2018 - 02.2024
- Resolved client inquiries to ensure high levels of customer satisfaction.
- Oversaw account operations to ensure adherence to internal policies and procedures.
- Streamlined communication processes between clients and various departments to enhance service efficiency.
- Executed process improvements to optimize workflows and elevate client satisfaction.
- Identified key trends in client feedback to inform strategies for service enhancement and optimize operational processes.
- Executed the handling of sensitive client information with a focus on discretion and strict adherence to confidentiality protocols.
- Maintained a composed and professional demeanor to effectively address customer needs during challenging circumstances.
- Handled incoming calls, ensuring clients received accurate and immediate responses to inquiries about products and services.
- Maintained precise records while actively updating client information to enhance data accuracy.
- Delivered exceptional client support, resolving inquiries promptly and effectively.
- Managed account operations, ensuring compliance with internal policies and procedures.
- Facilitated communication between clients and internal departments to enhance service delivery.
- Analyzed client feedback to identify areas for service enhancement and operational efficiency.
- Developed training materials for staff to improve product knowledge and service effectiveness.
- Led initiatives to boost client retention through personalized service strategies and follow-ups.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Increased sales by promoting products and services tailored to customer needs.
- Trained new team members on customer service protocols and sales strategies.
- Led initiatives to streamline order processing and reduce response times.
- Collaborated with cross-functional teams to resolve complex customer inquiries efficiently.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service/Counter Sales/Account Payments
Sunderland Co-Operative Inc
06.2017 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in managing client accounts by coordinating communications and ensuring timely responses.
- Maintained accurate records of client interactions, improving information accessibility for team members.
- Collaborated with cross-functional teams to address client needs and resolve issues efficiently.
Sales Consultant
Spotlight On Style
01.2017 - 01.2019
Recruiter/Account Executive
AppleOne
01.2016 - 01.2017
Education
Supply Chain and Logistics Management
Trios Business College
01.2016
Paralegal Studies
Seneca College
01.2007
Skills
- Provide information about products and services
- Deposit and withdrawal management
- Cash handling expertise
- Take orders, calculate charges, and process billing and payments
- Review or make any necessary changes to customer accounts
- Confident with administrative tasks including, taking orders, emailing, scanning, and processing payments
- Computer and MS Office proficient
- Strong ability to multi task in a face paced environment
- Pro-active problem solver and team player
- Enthusiastic, positive and energetic attitude
- Developed positive client relationships and possessed a proven reputation for exceeding service standard goals
- Consulted with outside parties to resolve any discrepancies and create effective solutions
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving issues swiftly
- Investigated and resolved customer inquiries and complaints quickly
- Performed packaging and shipping of products for customer special orders and inter-company transfers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service
Languages
English
Full Professional
Timeline
Client Service Representative
CIBC
07.2018 - 02.2024
Customer Service/Counter Sales/Account Payments
Sunderland Co-Operative Inc
06.2017 - 03.2022
Sales Consultant
Spotlight On Style
01.2017 - 01.2019
Recruiter/Account Executive
AppleOne
01.2016 - 01.2017
Paralegal Studies
Seneca College
Supply Chain and Logistics Management
Trios Business College