Edd McKenzie

Seeking a position in your organization as a Patient Service Aide. Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer related issues.

Available upon request

• Customer Service / Client Relations
• Received and answered inbound and outbound calls
• Trained and coached new employees to improve their performance and productivity levels
• Resolved problems and corrected trade date errors
• Resolved queries via email
• Researched and resolved daily field inquiries relative to client account administration including: Issues related to registered plans, document requirements for new accounts, etc.
• Assisted callers with trade inquiries while maintaining, searching and tracking the database via Excel or Word Notepad.
• Ensure that all communications and issues are responded to and resolved within the set deadline
• Ability to work independently and with minimal supervision
• Received inquiries for locating parcels by waybill tracking
• Redirected inbound and outbound calls to appropriate departments as needed
• Researched daily prices for various mutual funds using various systems
• Ability to multi-task while using various screens for inquiries