Celeste Castillo
Welland,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Food Counter Attendant
DOMINOS PIZZA
04.2024 - 06.2024
- Receive and process telephone orders
- Clean equipment and facility daily
- Prepare pizza toppings in the make line and pizza dough
- Cooked or load pizza and pasta in the oven
- Handle cash register and processing cash and credit card payments
- Used kitchen equipment safely and reduce risk injuries and burns
- Stocking ingredients from delivery area to storage, work area, walk-in cooler
- Maintaining cleanliness standards by keeping the counters and workplace clean.
Sushi Maker
Treat’s Board by Celeste
02.2023 - 03.2024
- Managed high-volume orders during peak times, maintaining timely service without compromising quality.
- Maintained a clean and organized workstation, ensuring compliance with food safety standards.
- Ensured proper storage of raw fish and seafood ingredients to maintain optimal freshness and taste.
- Enhanced customer satisfaction by preparing visually appealing and delicious sushi dishes.
HR-Admin Officer
ONE CALL SOLUTIONS CALL CENTER MANAGEMENT SERVICES
03.2020 - 04.2021
- Responsible in executing all duties and responsibilities routinely required in the HR-Admin Department
- Actively involve in recruitment by preparing job descriptions, posting ads and managing the hiring processes
- Responsible in payroll, making sure its accurate and in a timely manner
- Responsible in monitoring staff performance and attendance
- Responsible in keeping employee records (attendance, EEO data etc.) according to policy and legal requirements
- Responsible in addressing and processing communication channels, including email, phone, and physical mail
- Responsible in preparing payments and verifying receipts upon liquidation
- Coordinating in organizing events which also includes ordering materials and requesting meeting spaces.
Sales Associate
HOUR CHOICE LLC (RIVOLI GROUP)
05.2016 - 10.2019
- In charge of delivering sales target of the shop & brands
- Analyzing and understanding customer needs; recommending suitable product/brand
- Selling products that are suitable to the customer needs
- Up selling/ Cross selling, where necessary
- Handling new launches, promotion of products & visual merchandising
- Maintaining general cleanliness, hygiene standards & visual displays
- Adhering to Standard Operating procedures as per company policy
- Implementing CRM at the store level & providing relevant feedback.
Waitress
La Gaufrette Coffee Shop -Capitol Hotel (Byblos Group Hospitality)
02.2011 - 02.2016
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Oversee health code compliance and sanitation standards.
Housekeeping Attendant (Training)
ISSHAM INTERNATIONAL COMPANY
04.2009 - 04.2009
- Perform general housekeeping duties to include providing guest laundry services, performing room turns, and stocking of supplies
- Perform general office duties such as answering telephones, making guest reservations, and sorting mail
- Maintain cleanliness of assigned guest rooms
- Maintain cleanliness of bathrooms, corridors, stairwells, and other work areas
- Include daily room service orders in housekeeping log
- Maintain and restock consumable supplies
- Report all maintenance issues to Maintenance.
Waitress (Training)
CAVA BAR & RESTAURANT
05.2008 - 06.2008
- Welcome guest with warmth greetings
- Escort customers to their tables
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Clean tables and/or counters after patrons have finished dining
- Take orders from patrons for food or beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Banquet Receptionist (On Job Training)
JIU HUA SPA AND RESORT
03.2007 - 06.2007
- Welcomes and greets guests at the entrance and escort them in their tables
- Assists waiters in the preparation of mis-en-place and in the set-up of the function room
- Fills/ maintains reservations logbook and logs down critical incidents
- Attends to guest inquiries, request and complaints
- Performs other duties as maybe assigned by superior.
Education
Bachelor of Science - Hotel, Restaurant Management & Tourism Management
St. Paul University Philippines
Tuguegarao Philippines03.2008
Secondary -
St. Paul University Philippines
03.2004
Elementary -
Nabaccayan Elementary School
Gattaran 3508, Cagayan North03.2000
Skills
- Excellent interpersonal skills with the ability to communicate with others fluently
- Highly adoptable, can easily deal with people of diverse background and nationality
- Customer service oriented, proven by ability to provide quality service at any time in friendly mood
- Able to utilize Excel, Power Point and other MS Office Applications
References
Will provide upon Request
Languages
English
Full Professional
Timeline
Food Counter Attendant
DOMINOS PIZZA
04.2024 - 06.2024
Sushi Maker
Treat’s Board by Celeste
02.2023 - 03.2024
HR-Admin Officer
ONE CALL SOLUTIONS CALL CENTER MANAGEMENT SERVICES
03.2020 - 04.2021
Sales Associate
HOUR CHOICE LLC (RIVOLI GROUP)
05.2016 - 10.2019
Waitress
La Gaufrette Coffee Shop -Capitol Hotel (Byblos Group Hospitality)
02.2011 - 02.2016
Housekeeping Attendant (Training)
ISSHAM INTERNATIONAL COMPANY
04.2009 - 04.2009
Waitress (Training)
CAVA BAR & RESTAURANT
05.2008 - 06.2008
Banquet Receptionist (On Job Training)
JIU HUA SPA AND RESORT
03.2007 - 06.2007
Bachelor of Science - Hotel, Restaurant Management & Tourism Management
St. Paul University Philippines
Secondary -
St. Paul University Philippines
Elementary -
Nabaccayan Elementary School