Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANGELICA DELA CRUZ

ANGELICA DELA CRUZ

North Saanich,Canada

Summary

An enthusiast with experience in customer service, HR support, and operations across multiple industries. Skilled in fast-paced environments, handling transactions, maintaining records, and supporting team operations. Strong attention to detail with experience in POS systems and administrative tasks. Reliable team player with leadership experience in cash handling and shift coordination. Open to new opportunities in different industries where I can apply my adaptable skills and grow professionally.

Overview

7
7
years of professional experience

Work History

Food Counter Attendant

Dairy Queen
Sidney, CA
06.2024 - Current
  • Wash, chop, and portion fresh vegetables while ensuring all ingredients are stocked and prepped for service.
  • Handle customer transactions using the touch-screen POS system, delivering prompt and courteous service while collaborating with the team.
  • Maintain cleanliness throughout the store by sanitizing tables, organizing workspaces, and upholding hygiene standards.
  • Trained to assist with supervisory duties as needed, including end-of-shift cash handling and supporting shift management under leadership supervision.
  • Fulfill any other responsibilities delegated by management to maintain efficient daily operations.

Human Resource Associate

Pohnpei ACE Hardware (MICRONESIA)
02.2023 - 06.2024
  • Conducted initial applicant assessments, including resume screening and interview coordination, to identify qualified candidates.
  • Managed compliance documentation by processing renewals for business licenses, work permits, and foreign employee contracts.
  • Performed daily sales reconciliation across multiple store locations to verify financial accuracy and reporting.
  • Assisted with HR operations including onboarding paperwork, employee records maintenance, and benefits administration.
  • Served as a liaison between departments to ensure timely processing of payroll updates and compliance with labor regulations.

Executive Services Specialist I

Cloudstaff Philippines Inc.
, PH
07.2021 - 09.2022
  • Prepared and dispatched lease documents to approved applicants while ensuring compliance with rental policies.
  • Managed arrears follow-ups via SMS/email reminders and maintained payment records.
  • Processed tenant bills (utilities, strata, insurance) and reconciled accounts for accuracy.
  • Screened rental applications, conducted background checks, and coordinated approvals.
  • Updated tenant records in PropertyMe and maintained organized digital filing systems.
  • Scheduled property inspections/maintenance via calendar management and coordinated with vendors.
  • Drafted reports, meeting minutes, and ad-hoc correspondence as a remote administrative assistant.

Food & Beverage Service Attendant

Macau Fisherman's Wharf International Investment Limited
, MO
08.2018 - 07.2020
  • Provided excellent customer service by guiding guests, explaining dining procedures, and accommodating special requests.
  • Managed reservations, answered calls, and assisted with seating while maintaining clear communication between guests and kitchen staff.
  • Took orders, served meals, processed payments, and handled takeout orders efficiently.
  • Ensured cleanliness by sanitizing tables, utensils, and workstations, and restocked supplies as needed.
  • Trained in closing duties, including daily sales reporting and end-of-shift procedures.

Education

Bachelor of Science - Psychology

Holy Angel University
Philippines
01-2018

Skills

  • Excellent customer service skills
  • Ability to process bills and cash registers
  • Experience working with POS systems
  • Ability to adhere to and uphold sanitation standards
  • Excellent listening and communication skills
  • Positive attitude
  • Polite and friendly demeanor
  • Sales reconciliation
  • Applicant screening
  • Record maintenance
  • Point of sale

Timeline

Food Counter Attendant

Dairy Queen
06.2024 - Current

Human Resource Associate

Pohnpei ACE Hardware (MICRONESIA)
02.2023 - 06.2024

Executive Services Specialist I

Cloudstaff Philippines Inc.
07.2021 - 09.2022

Food & Beverage Service Attendant

Macau Fisherman's Wharf International Investment Limited
08.2018 - 07.2020

Bachelor of Science - Psychology

Holy Angel University

Similar Profiles

CREATE PROFILE
ANGELICA DELA CRUZ