ANGELICA DELA CRUZ
North Saanich,Canada
Summary
An enthusiast with experience in customer service, HR support, and operations across multiple industries. Skilled in fast-paced environments, handling transactions, maintaining records, and supporting team operations. Strong attention to detail with experience in POS systems and administrative tasks. Reliable team player with leadership experience in cash handling and shift coordination. Open to new opportunities in different industries where I can apply my adaptable skills and grow professionally.
Overview
7
7
years of professional experience
Work History
Food Counter Attendant
Dairy Queen
Sidney, CA
06.2024 - Current
- Wash, chop, and portion fresh vegetables while ensuring all ingredients are stocked and prepped for service.
- Handle customer transactions using the touch-screen POS system, delivering prompt and courteous service while collaborating with the team.
- Maintain cleanliness throughout the store by sanitizing tables, organizing workspaces, and upholding hygiene standards.
- Trained to assist with supervisory duties as needed, including end-of-shift cash handling and supporting shift management under leadership supervision.
- Fulfill any other responsibilities delegated by management to maintain efficient daily operations.
Human Resource Associate
Pohnpei ACE Hardware (MICRONESIA)
02.2023 - 06.2024
- Conducted initial applicant assessments, including resume screening and interview coordination, to identify qualified candidates.
- Managed compliance documentation by processing renewals for business licenses, work permits, and foreign employee contracts.
- Performed daily sales reconciliation across multiple store locations to verify financial accuracy and reporting.
- Assisted with HR operations including onboarding paperwork, employee records maintenance, and benefits administration.
- Served as a liaison between departments to ensure timely processing of payroll updates and compliance with labor regulations.
Executive Services Specialist I
Cloudstaff Philippines Inc.
, PH
07.2021 - 09.2022
- Prepared and dispatched lease documents to approved applicants while ensuring compliance with rental policies.
- Managed arrears follow-ups via SMS/email reminders and maintained payment records.
- Processed tenant bills (utilities, strata, insurance) and reconciled accounts for accuracy.
- Screened rental applications, conducted background checks, and coordinated approvals.
- Updated tenant records in PropertyMe and maintained organized digital filing systems.
- Scheduled property inspections/maintenance via calendar management and coordinated with vendors.
- Drafted reports, meeting minutes, and ad-hoc correspondence as a remote administrative assistant.
Food & Beverage Service Attendant
Macau Fisherman's Wharf International Investment Limited
, MO
08.2018 - 07.2020
- Provided excellent customer service by guiding guests, explaining dining procedures, and accommodating special requests.
- Managed reservations, answered calls, and assisted with seating while maintaining clear communication between guests and kitchen staff.
- Took orders, served meals, processed payments, and handled takeout orders efficiently.
- Ensured cleanliness by sanitizing tables, utensils, and workstations, and restocked supplies as needed.
- Trained in closing duties, including daily sales reporting and end-of-shift procedures.
Education
Bachelor of Science - Psychology
Holy Angel University
Philippines01-2018
Skills
- Excellent customer service skills
- Ability to process bills and cash registers
- Experience working with POS systems
- Ability to adhere to and uphold sanitation standards
- Excellent listening and communication skills
- Positive attitude
- Polite and friendly demeanor
- Sales reconciliation
- Applicant screening
- Record maintenance
- Point of sale
Timeline
Food Counter Attendant
Dairy Queen
06.2024 - Current
Human Resource Associate
Pohnpei ACE Hardware (MICRONESIA)
02.2023 - 06.2024
Executive Services Specialist I
Cloudstaff Philippines Inc.
07.2021 - 09.2022
Food & Beverage Service Attendant
Macau Fisherman's Wharf International Investment Limited
08.2018 - 07.2020
Bachelor of Science - Psychology
Holy Angel University