Cecile Zakher
Summary
Enthusiastic spokesperson eager to embark on a new journey with a respected organization. Results-oriented banking expert proficient in efficiently handling various customer requirements.
Overview
4
4
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
05.2022 - Current
- Maintained strong customer relationships, providing exceptional service and extensive knowledge of bank policies, products, and services resulting in score above 90% LEI.
- Established performance goals for CEAs and provided feedback on methods for reaching those milestones.
- Educated CEAs to prioritize customer satisfaction and provide excellent service.
- Consistently updated the team about policies, procedures, emerging issues, and industry regulations to offer the best customer experience.
- Designated senior officer taking lead in branch opening and closing procedures, managing cash shipments, and educating staff on loss prevention measures.
- Effectively complied with branch opening and closing procedures resulting in 100% score of operational compliance (video monitoring).
- Collaborated with the wealth department to coordinate meetings with clients resulting in $10.2M closed referrals.
Customer Experience Associate
TD Canada Trust
08.2021 - 05.2022
- Provided excellent customer service by knowing products well and making customers feel welcome.
- Checked in with customers after sales to offer more products or services.
- Looked into customer complaints and made sure serious issues were taken care of.
- Built strong relationships with clients resulting in LEI score of 85%.
- Worked with colleagues to improve customer service and meet goals.
- Met business targets by selling banking solutions and hitting quarterly 33 out of 7 goals. .
Sales Associate
Bath And Body Works
08.2020 - 08.2021
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Answered customer questions about sizing, accessories, and merchandise care.
- Drove store revenue by offering customers accessories and related purchases to complete selections by contributing to $2000 sales per hour.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Leadership And Organizational Management -
University of Guelph
Guelph, ONHigh School Diploma -
St. Francis Xavier Secondary School
Milton, ONSkills
- Opening and Closing Procedures
- Document Verification
- Documentation Skills
- Promoting Products
- Teller Training
- Generating Referrals
- Communication
- Policy Implementation
- Customer-Centric Mindset
- Receptiveness to feedback
- Active Listening
- Time Management
LANGUAGES
Arabic (fluent)
Timeline
Personal Banking Associate
TD Canada Trust
05.2022 - Current
Customer Experience Associate
TD Canada Trust
08.2021 - 05.2022
Sales Associate
Bath And Body Works
08.2020 - 08.2021
Leadership And Organizational Management -
University of Guelph
High School Diploma -
St. Francis Xavier Secondary School