Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Sidaroos

Laval,QC

Summary

Dedicated and results-oriented banking professional experienced in handling customer needs. Well-versed in developing long-lasting and productive relationship with customers. Skilled at maximizing client satisfaction and bank profits by utilizing efficient communication skills, in-depth product knowledge and hands-on customer service abilities.

Overview

4
4
years of professional experience

Work History

Personal Banking Associate

TD Bank
Montreal
01.2024 - Current
  • Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
  • Advised customers on bank products, services and financial planning options.
  • Reviewed data entry errors by verifying accuracy of information entered into computer systems.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Put together and executed loan documents.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Bank Teller

TD BanK
Montreal
03.2023 - 01.2024
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Educated customers about different types of banking services available at the branch.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Customer service representative

Laura Canada
10.2020 - 10.2021
  • Provided information regarding charge accounts and loyalty programs
  • Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Credit Card Collection Agent

Total Credit Recovery, Laval
07.2020 - 10.2020
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Achieved performance goals on consistent basis.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used scripted conversation prompts to convey current account information and obtain payments

Education

Bachelor of Science - Software Engineering

Western Governors University
01-2026

Skills

  • Customer Service
  • Transaction Processing
  • Cash Handling Accuracy
  • Branch operations
  • Financial Institution Regulations
  • Bank Sales
  • Client Retention Strategies
  • Product Promotion
  • Opening and closing procedures
  • Creative Thinking

Timeline

Personal Banking Associate

TD Bank
01.2024 - Current

Bank Teller

TD BanK
03.2023 - 01.2024

Customer service representative

Laura Canada
10.2020 - 10.2021

Credit Card Collection Agent

Total Credit Recovery, Laval
07.2020 - 10.2020

Bachelor of Science - Software Engineering

Western Governors University

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Miriam Sidaroos