Cathy M Henderson
Orillia,ON
Summary
Attentive Police Dispatcher bringing 15+ years of experience prioritizing emergency calls to dispatch appropriate services and over 25+ years of excellent customer service. Calm, compassionate and kind professional with in-depth knowledge/skill of extracting pertinent information from callers. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
24
24
years of professional experience
Work History
Office Administrator
Sharp Bus Lines
06.2021 - Current
- Interacted with bus drivers, public and school boards by phone, email, or in-person to provide information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Professional Photographer
Timeless Images Photography
04.2014 - Current
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.
Emergency Dispatcher
OPP
03.2000 - 03.2013
- Providing excellent customer service to public emergency and non-emergency calls to elicit accurate information to keep all parties safe while liaising with other emergency services if required.
- Entering calls for service through ICAD while working in a fast paced environment
- Ability to handle emergency calls on critical/traumatic incidents and apply interpersonal skills to assist in neutralizing hostile and emotionally charged situations.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses by retrieving information through queries via CPIC, NCIC, PARIS, SOR, RMS/NICHE, CFRO and other systems.
- Monitoring radio and incoming calls for service and always knowing the officers locations and status to ensure their safety and thereby ensuring expedient response
- Anticipating and determining the officers needs at calls they are attending and providing them with pertinent information post-haste
- Knowledge of Standard Operating Procedures, Adequacy Standards, police, fire and other emergency services procedures, practices and techniques, Police Orders, Emergency Response Guidebook, training guides, HAZMAT, and sections of manuals related to radio operations and functions including call taking and dispatch to: ; to activate safety timer when requested by officer in mobile unit; and as required by regulations, to monitor and follow established procedures in suspected case of officer in need of assistance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Professional Photography - Photography
New York Institute of Photography
New York, NY04.2017
Law & Security Administration Diploma - Police Foundations
Georgian College
Barrie, ON04.1995
Skills
- Customer Service
- Multi-Line Phone System for large volume of calls
- Effective Communication
- Computer-Aided Dispatching
- Call Prioritization
- Emergency Response Procedures
- Geographical Knowledge
- Map Reading Skills
- Interpersonal Skills
- Decision Making
- Problem Solving
- Multi-tasking in a fast paced high stress environment
Timeline
Office Administrator
Sharp Bus Lines
06.2021 - Current
Professional Photographer
Timeless Images Photography
04.2014 - Current
Emergency Dispatcher
OPP
03.2000 - 03.2013
Professional Photography - Photography
New York Institute of Photography
Law & Security Administration Diploma - Police Foundations
Georgian College
Similar Profiles
Mario CrearyMario Creary
School Bus Driver at Sharp Bus Lines LimitedSchool Bus Driver at Sharp Bus Lines Limited
Hameeda AlbuloshiHameeda Albuloshi
SHARP Bus Line at Sharp Bus LinesSHARP Bus Line at Sharp Bus Lines
Jack Van StrienJack Van Strien
Driver/trainer at Sharp Bus LinesDriver/trainer at Sharp Bus Lines
Beverly FrenchBeverly French
School Bus Driver at Sharp Bus LinesSchool Bus Driver at Sharp Bus Lines
Brian SeberryBrian Seberry
Owner/Operator Truck Driver at TD SmithOwner/Operator Truck Driver at TD Smith