Cathleen Wolfe
Server Extrodanaire
Rosseau,ON
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Certifications
1
1
Language
Work History
Server/Bartender
Tailwinds Bar & Grill
08.2021 - 07.2024
- Managed efficient opening and closing operations.
- Created memorable experiences for guests via interactive sessions.
- Recommended optimal food and wine combinations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Bartender
Wabora Fusion Japanese Restaurant
08.2017 - 10.2019
- Exhibited expertise in wine and food
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
DCS / DEC - Medical Technology
Skills
Smart Serve Certified
Dining area maintenance
Food and beverage pairings
Beverage preparation
Item promotion
Food running
Order accuracy
Hospitality service expertise
High-volume dining
Stocking and replenishing
Food sales and promotion
Wine service
Point of sale operation
Cash handling
Certification
Merchandising
Timeline
Server/Bartender - Tailwinds Bar & Grill
08.2021 - 07.2024
Server/Bartender - Wabora Fusion Japanese Restaurant
08.2017 - 10.2019
Canadore - DCS / DEC, Medical Technology