Mackenzie Silverthorne
Hamilton,ON
Summary
Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Cavallo Nero
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- upselling promotions on wines and food specials to enhance the guest experience
- Making sure to have meaningful conversations with customers for a more at home feeling in the restaurant
- Making sure to ask if celebrating anything to be able to provide a free dessert to help celebrate the special day
Server/Bartender
Fionn MacCools
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Velocity Sports Medicine
05.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Associate
Orangetheory Fitness
06.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Made phone calls everyday to customers interested in the facility through an online portal to deliver description and details about the workouts and booking them in for an intro class.
- Giving warm welcomes and a tour to potential new members, along side explaining how our heart monitors work. Giving them an introduction to the coach for the class of that day.
- Getting feedback about the class when finished. Going over policies and memberships if client would like to join.
Driver/ Attendant
RNR Patient Transfer
04.2021 - 04.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict transportation schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Following protocol to deliver a comfortable transportation from hospital to home, or from home to appointments
- Making sure all patients are happy and comfortable with service at all times
- Memorizing all hospitals from hamilton , Niagara, Toronto, Burlington etc, to make sure for a smooth transfer from hospitals to truck to destination.
Sales Associate/ Cashier
Urban Planet Clothing Store
11.2017 - 06.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier / Service Supervisor
Farmboy Grocery Store
03.2018 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Forming Department - Lid Former
Stanpac Manufacturer
07.2017 - 09.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Following all safety protocols inside and outside of the production floor
Front counter crew, drive thru & Birthday party hostess
McDonald's
06.2015 - 06.2017
- Enhanced guest experience by providing attentive and personalized service during birthday parties.
- Ensured customer satisfaction with making sure orders are correct and sent to customers efficiently
- Being able to de-escalate a situation and come up with a solution in the case a customer was unsatisfied with food or service.
Education
Campus - Police Foundations -
Niagara College Welland
Welland, Ontario06.2021
High School Diploma -
Westmount Secondary School
Hamilton, ON06.2017
Skills
- Level C CPR/AED certification
- Smart Serve Certified
- Able to work well with others in any environment
- Understands online booking and scheduling programs
Languages
English
Volunteer Experience
- Working with Screen For Life, distributing candy canes for charity event
- Helping hosting 3 Jr boys volleyball tournaments (2014,2015,2016)
- Helping collect money for All Stars volleyball (2015)
References
Available Upon Request
Timeline
Server/Bartender
Cavallo Nero
06.2023 - 12.2023
Server/Bartender
Fionn MacCools
10.2022 - 05.2023
Sales Associate
Orangetheory Fitness
06.2022 - 01.2023
Receptionist
Velocity Sports Medicine
05.2022 - 09.2022
Driver/ Attendant
RNR Patient Transfer
04.2021 - 04.2022
Cashier / Service Supervisor
Farmboy Grocery Store
03.2018 - 09.2019
Sales Associate/ Cashier
Urban Planet Clothing Store
11.2017 - 06.2018
Forming Department - Lid Former
Stanpac Manufacturer
07.2017 - 09.2017
Front counter crew, drive thru & Birthday party hostess
McDonald's
06.2015 - 06.2017
Campus - Police Foundations -
Niagara College Welland
High School Diploma -
Westmount Secondary School
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