Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY MCGLYNN

ST. THOMAS,ON

Summary

Dynamic administrative professional and leader with 15+ years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

10
10
years of professional experience

Work History

Server/Bartender

Barnacles Beerhouse And Eatery
08.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

LEAD INTAKE COORDINATOR

SURROCANADA LTD.
09.2021 - 07.2023
  • Maintained CRM database with client updates, lead follow up and report generation.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Created and implemented forward-thinking initiatives to improve client engagement.
  • Created professional environment for clients by building rapport, as well as quickly responding to customer inquiries and needs.
  • Oversees intake team performance and growth.
  • Multi-tasked and tracked multiple priorities in fast-paced environment.

ADMINISTRATIVE ASSISTANT

MOTIF LABS
03.2021 - 09.2021
  • Answered phone system, routed calls, delivered messages to staff and greeting visitors and verifying credentials
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Ordered and distributed all office supplies.
  • On-boarded new staff
  • Prepared shipping labels
  • Ordered and received time-sensitive and production integral deliveries.

ADMISSIONS SPECIALIST

CANADIAN FERTILITY CONSULTING LTD
03.2016 - 03.2021
  • Corresponded with potential clients via phone, email and text to provide information and respond to inquiries.
  • Created engaging content for Facebook and Instagram for marketing purposes.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Provided direction and ongoing support to clients.
  • Provided new clients with essential information, such as process expectations, eligibility requirements and general information.

ASSISTANT STORE MANAGER

STORAGE MART
08.2013 - 02.2016
  • General administrative duties.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Completed daily walk throughs of facility to ensure security and cleanliness for clients.
  • Responded to inquiries and provided most up-to-date pricing on units.

Education

High School Diploma -

WESTSHORE CENTRE FOR LEARNING AND TRAINING
VICTORIA, BC

Skills

  • Multitasking Abilities
  • Excellent Attention to Detail
  • Flexible and Adaptable
  • Excellent Written and Verbal Communication
  • Teamwork and Collaboration
  • Receptive to learning and training
  • Organization and Time Management
  • Keyboard proficient - 50wpm
  • Salesforce/Hubspot proficient
  • Interpersonal Skills
  • Social Media Engagement
  • Smart Serve Certified

Timeline

Server/Bartender

Barnacles Beerhouse And Eatery
08.2022 - Current

LEAD INTAKE COORDINATOR

SURROCANADA LTD.
09.2021 - 07.2023

ADMINISTRATIVE ASSISTANT

MOTIF LABS
03.2021 - 09.2021

ADMISSIONS SPECIALIST

CANADIAN FERTILITY CONSULTING LTD
03.2016 - 03.2021

ASSISTANT STORE MANAGER

STORAGE MART
08.2013 - 02.2016

High School Diploma -

WESTSHORE CENTRE FOR LEARNING AND TRAINING

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