Catherine Li
Gatineau,QC
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Client Support Specialist
Perspective Immigration & Education Services Inc.
06.2020 - 10.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided suggestions for process, application or documentation improvement.
- Promptly responded to inquiries and requests from prospective customers.
- Conducted case management activities and services with multidisciplinary team.
- Developed and updated databases to handle customer data.
Medical Office Assistant
Lei Cao Clinic
08.2018 - 09.2019
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Bachelor of Science - Health Informatics
York University
Toronto, ON08.2019
Skills
Customer Relationship Management (CRM)
Customer Service
Client rapport building
Account Updates
Professional telephone demeanor
Teamwork and Collaboration
Calm and Professional Under Pressure
Administrative and Office Support
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
French
Limited Working
Timeline
Client Support Specialist
Perspective Immigration & Education Services Inc.
06.2020 - 10.2022
Medical Office Assistant
Lei Cao Clinic
08.2018 - 09.2019
Bachelor of Science - Health Informatics
York University
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