Leonard Gangbobga
Gatineau,QC
Summary
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their satisfaction. Track record of adapting to diverse technical environments and delivering reliable support.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MSI Corp
07.2023 - Current
- Resolution of issues regarding pending orders with the department for Small Businesses
- Approximately 30 Inbound calls daily
- Account activations and cancellation
- Sales and customer resolutions
- Approximately 30 Outbound calls per day
- Addressing inquiries resolving issues and giving product details
- Effectively address and resolve customer complaints and concerns, escalating issues to supervisors when necessary
- Communicating with customers in an empathetic manner about their concerns and promptly resolving the issues
- Verifying customers’ accounts and pending orders to ensure accuracy.
- Communicating with various departments to ensure proper resolution of customer complaints.
- Serving in the capacity of a bilingual agent for both virgin Plus and Bell Canada
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Scotia Bank
10.2019 - 06.2023
- Account activations and cancellation
- Sales and customer resolutions
- Reverse interest charge to customers
- Responding to incoming inquiries from customers on RRSP, TFSA
- Recommending Service and products to meet the client’s needs.
- Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
- Handled customer problems appropriately, escalating issues when necessary.
- Provide customer-focused solutions promptly.
- Research and reference fraudulent occurrences in Customer’s accounts
Customer Service Representative
Millennium 1 Solutions
04.2018 - 10.2019
- Inbound calls on credit card services
- Account activations and cancellation
- Sales and customer resolutions
- Responding to incoming inquiries from customers
- Handle customer problems appropriately escalating issues when necessary.
- Confirm contacts information check availability and enter orders.
- Sales on account protection
Customer Service Representative
Orange Cameroon
12.2013 - 03.2018
- Inbound calls on orange cable Internet and home phone
- Outbound sales for wireless products
- Updating customer's information and process documents for new accounts
- Proposed new products and pricing options for new customers.
- Research and reference of various marketing documents to customers
- Recommending services and products to meet the clients’ needs.
- Resolve customer complaints.
Education
Undergraduate Certificate in Applied Cybersecurity - Applied Cybersecurity
McGill University School of Continuing Studies
Montreal, None12-2025
Bachelor of Science - Zoology, minor in MLT
University of Buea
Buea, South West Region10.2010
Skills
- Technical skills
- Effective communication
- Client support proficiency
- Solution-oriented mindset
- Conflict resolution skills
- Advanced technical capabilities
- Software proficiency
- Able to manage networks
- Java programming proficiency
- Operating systems management
- User account management
- Group access administration
- Microsoft Office
Languages:
English (Native)
French
Timeline
Customer Service Representative
MSI Corp
07.2023 - Current
Customer Service Representative
Scotia Bank
10.2019 - 06.2023
Customer Service Representative
Millennium 1 Solutions
04.2018 - 10.2019
Customer Service Representative
Orange Cameroon
12.2013 - 03.2018
Undergraduate Certificate in Applied Cybersecurity - Applied Cybersecurity
McGill University School of Continuing Studies
Bachelor of Science - Zoology, minor in MLT
University of Buea
Similar Profiles
Tracy UmutoniTracy Umutoni
Resource Associate at MSI CorpResource Associate at MSI Corp
Sara ElagbaniSara Elagbani
Team Leader at MSi CORPTeam Leader at MSi CORP
Mohamed AbdousMohamed Abdous
Activation Improvement Agent and Help Desk Agent at MSI CORPActivation Improvement Agent and Help Desk Agent at MSI CORP
Austin RoyAustin Roy
Freelance Landscaping at FreelanceFreelance Landscaping at Freelance
Nicolas AudritNicolas Audrit
Risk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of CommonsRisk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of Commons