Catherine Lee
Markham,ON
Summary
Dynamic and results-oriented with extensive experience in administrative support and customer service. Skilled in managing priorities and training team members, demonstrating exceptional telephone etiquette and multitasking abilities.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
12
12
years of professional experience
Work History
Telecommunications Clerk
Oak Valley Health
10.2012 - 10.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Medical Receptionist
Dr. Billy Kwong
04.2016 - 02.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Hotel Management
George Brown College
Toronto, ONSkills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Filing systems
- Prioritization
- Relationship building
- Document management
- File maintenance
- Database entry
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Medical Receptionist
Dr. Billy Kwong
04.2016 - 02.2020
Telecommunications Clerk
Oak Valley Health
10.2012 - 10.2024
Hotel Management
George Brown College
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