Alicia Smith
Markham,Canada
Summary
Experienced healthcare professional with a proven history in administrative roles, excelling in fast-paced healthcare settings. Recognized for efficient handling of patient records and providing support to medical staff, resulting in enhanced operational efficiency. Highly regarded for reliability and adaptability, fostering a collaborative team atmosphere and consistently delivering exceptional outcomes.
Overview
9
9
years of professional experience
Work History
Unit Secretary - Outpatient Mental Health
Oak Valley Health
05.2019 - Current
- Processed and evaluated patient referrals for various programs, ensuring eligibility and adherence to criteria while guiding patients and physicians through the referral process
- Monitor referral targets and manage administrative tasks, including greeting patients, processing charts, booking appointments, and maintaining inventory
- Coordinate physician and staff schedules to support efficient clinic operations and collects and organize documents from healthcare facilities, maintaining accuracy and confidentiality
- Provides front-line support and managed the flow of referrals, ensuring program goals were met without exceeding targets
Social Work/Community Services (Practicum)
Bangladeshi-Canadian Community Service (BCS)
05.2023 - 08.2023
- Coordinated community programs and provided service, education, and training
- Developed community leadership and maintained accurate documentation
- Developed and planned innovations to benefit the community
- Monitored client’s progress in programs, ensuring effective support and engagement
Community Connector (Practicum)
Hospice Palliative Care Ontario
09.2021 - 04.2022
- Facilitated community programs and provided training and support
- Developed and supported community leadership and maintained confidentiality of client information
- Conducted needs assessments and monitored client progress in programs
Teleconnect (Practicum)
Alzheimer Society Toronto
01.2021 - 04.2021
- Made outreach and follow-up calls to individuals living with dementia and their care partners
- Provided support and socialization to reduce isolation and increase independence
- Recorded client notes and connected clients to additional support as needed
Administrative Lead
North York General Hospital
05.2018 - 05.2019
- Liaised with WSIB, TTC, and law firms regarding client matters
- Managed invoicing, patient transportation, and service inquiries
- Coordinated schedules, ordered supplies, and service inquiries
Patient Information Clerk
The Hospital for Sick Children
05.2016 - 05.2018
- Registered patients, verified demographic information, and managed inquiries
- Facilitated communication and supported clinical staff
- Maintained accurate paperwork for charts and ensured confidentiality
Customer Service Representative
Toronto Western Hospital
11.2015 - 09.2016
- Arranged diagnostic appointments and scheduled assessments
- Prepared appointment letters and supported clinical team
- Managed incoming messages and collaborated with departments for patient referrals
Education
Bachelor - Community Mental Health
Seneca College
01.2024
Diploma - Social Service Worker - Gerontology
Seneca College
01.2022
Certificate - Office Administration Medical
Seneca College
01.2011
Skills
- Therapeutic program planning
- Gentle Persuasive Approach (GPA)
- CPR
- Case management
- Harm Reduction
- Confidential Record Management
- Customer Service Excellence
- Strong Analytical and Investigative Skills
- HIPAA compliance
- Conflict resolution techniques
Timeline
Social Work/Community Services (Practicum)
Bangladeshi-Canadian Community Service (BCS)
05.2023 - 08.2023
Community Connector (Practicum)
Hospice Palliative Care Ontario
09.2021 - 04.2022
Teleconnect (Practicum)
Alzheimer Society Toronto
01.2021 - 04.2021
Unit Secretary - Outpatient Mental Health
Oak Valley Health
05.2019 - Current
Administrative Lead
North York General Hospital
05.2018 - 05.2019
Patient Information Clerk
The Hospital for Sick Children
05.2016 - 05.2018
Customer Service Representative
Toronto Western Hospital
11.2015 - 09.2016
Diploma - Social Service Worker - Gerontology
Seneca College
Certificate - Office Administration Medical
Seneca College
Bachelor - Community Mental Health
Seneca College
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