Cassandra Ballantyne
Alexandria,ON
Summary
Dedicated and results-driven professional with a solid customer service and technical support background. Actively seeking a challenging role. I aim to leverage my expertise in customer engagement, technical troubleshooting, and strong communication skills to contribute to the company's success and provide exceptional service to clients. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Innomar Strategies
06.2024 - Current
- Performed general administrative tasks, including mail handling, typing, and filing system maintenance.
- Processed copayment requests for patients, pharmacies, and physicians, ensuring adherence to KPIs.
- Collaborated with program managers and ISI Accounting for accurate payment processing and reporting.
- Established and maintained office files, scheduled appointments, and organized meeting logistics.
- Compiled and audited reports, correcting discrepancies and maintaining accurate business information.
- Assisted with various projects, drafted correspondence, and managed multiple initiatives across departments.
- Fostered positive inter-departmental relationships and ensured compliance with policies and procedures.
- Reported adverse events to relevant departments as required.
Remote Senior Agent
Cloud5 Communications
01.2022 - 10.2023
- Managed and coordinated front desk operations, ensuring seamless customer service delivery
- Oversaw closing processes and generated daily reports for performance analysis
- Played a key role in audit coordination, ensuring compliance with established procedures
- Successfully resolved conflicts and addressed customer inquiries and concerns
- Utilized basic computer skills, including Microsoft programs, for efficient task execution.
Customer Service Representative
Tim Horton’s
01.2016
- Delivered exceptional customer service, taking and processing orders with accuracy
- Handled cash transactions and maintained a balanced cash register
- Demonstrated excellent communication skills when interacting with customers
- Maintained a clean and welcoming environment for patrons.
Light Duty Cleaner
GDI Integrated Facility Services
01.2017 - 01.2021
- Performed cleaning and maintenance duties, ensuring a safe and hygienic environment
- Efficiently manage tasks related to building maintenance and cleanliness
- Collaborated with team members to achieve cleanliness and safety standards
- Demonstrated strong attention to detail and organizational skills in all responsibilities
Front Desk Agent, Night Auditor
The Red Pine Inn
01.2015 - 01.2016
- Managed front desk operations, checking in guests and processing reservations
- Conducted night audits, ensuring accurate financial records
- Resolved guest concerns and inquiries professionally and efficiently
- Administered Microsoft Excel for various tasks, including audit purposes.
Customer Service Representative
The Fast Cash Co.
01.2015 - 01.2016
- Provided excellent customer service and processed financial transactions
- Conducted daily reconciliation of credit, debit, and cash payments
- Utilized strong money-handling skills and basic accounting knowledge.
Building Maintenance Cleaner
Compass Group Eurest
01.2011 - 01.2015
- Managed cleaning and maintenance tasks, ensuring the facility met established standards
- Collaborated with a team to maintain cleanliness and safety
- Exhibited strong organizational skills and attention to detail.
Customer Service Representative
Dairy Queen
01.2009 - 01.2011
- Provided customer service by taking and processing orders with precision
- Managed cash transactions and maintained accurate financial records
- Demonstrated excellent communication skills in customer interactions
- Ensured a clean and welcoming environment for patrons.
Education
High School Diploma -
Banting Memorial High School
Alliston, Ontario06.2008
Skills
- Proven success in customer service and technical support roles
- Adept at resolving complex technical issues related to hardware, software, and various client products
- Demonstrated ability to communicate effectively verbally and in writing, ensuring clear and concise customer interactions
- Skilled at analyzing issues and providing efficient solutions, committed to customer satisfaction
- Possess a broad understanding of client products, including smartphones, tablets, computers, and wearables, with a preference for iOS and MacOS
- Proven ability to thrive in fast-paced environments and efficiently manage multiple tasks
- Quick learner, eager to stay updated on emerging technologies and tools
- Equipped with a quiet and distraction-free home office, desktop or laptop for PC and internet testing, and high-speed internet
- Proficient in computer navigation and PC operations
- Coaching and Mentoring
- Performance Analysis
- Telephone Etiquette
- Customer service excellence
- Quality assurance
- Customer Service and Care
Education Certifications Training
- First Aid and CPR Training, St John Ambulance, 01/01/2021
- Ontario Secondary School Diploma, Banting Memorial High School, 01/01/2008
Languages
English
Timeline
Administrative Assistant
Innomar Strategies
06.2024 - Current
Remote Senior Agent
Cloud5 Communications
01.2022 - 10.2023
Light Duty Cleaner
GDI Integrated Facility Services
01.2017 - 01.2021
Customer Service Representative
Tim Horton’s
01.2016
Front Desk Agent, Night Auditor
The Red Pine Inn
01.2015 - 01.2016
Customer Service Representative
The Fast Cash Co.
01.2015 - 01.2016
Building Maintenance Cleaner
Compass Group Eurest
01.2011 - 01.2015
Customer Service Representative
Dairy Queen
01.2009 - 01.2011
High School Diploma -
Banting Memorial High School
Similar Profiles
Danielle AndrianarivonyDanielle Andrianarivony
Bilingual Case Worker at Innomar StrategiesBilingual Case Worker at Innomar Strategies
Lindsay LamoureuxLindsay Lamoureux
Registered Practical Nurse at Innomar StrategiesRegistered Practical Nurse at Innomar Strategies
Nicole PapousekNicole Papousek
Registered Practical Nurse at Innomar-StrategiesRegistered Practical Nurse at Innomar-Strategies
Richard EmondRichard Emond
Delivery Driver at Rc ExpressDelivery Driver at Rc Express
Dhaval PatelDhaval Patel
Cook/Cashier at KFC/Pizza Hut ExpressCook/Cashier at KFC/Pizza Hut Express