Saumya Tripathi
Kamloops,Canada
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Equinix
05.2024 - Current
- Assist in incident and ticket management, ensuring that operational issues are logged and tracked for resolution
- Coordinated with the handling of technical documentation, inventory records, and client contracts, ensuring accuracy and compliance with data security policies
- Assist with the preparation and submission of internal and external reports regarding data center performance, maintenance schedules, and safety protocols
- Communicate effectively with team members, vendors, and clients, addressing requests and issues promptly
- Manage schedules, meetings, and appointments for technical and managerial staff
Area Sales Leader
Telus
05.2023 - 08.2023
- Managed housing accommodations for a team of10 representatives, ensuring their living arrangements supported a productive and focused work environment
- Led the team in achieving sales targets, contributing to a15% increase in customer acquisitions during my tenure
- Provided training and guidance to team members, focusing on communication and interpersonal skills to improve customer interactions and drive results
- Worked closely with customers and internal teams to resolve issues effectively, building trust and loyalty
- Fostered a supportive team culture by addressing challenges openly and encouraging collaboration, resulting in consistent performance improvements
Hospital Guard
Paladin Security
12.2021 - 03.2023
- Ensured the safety and security of patients, staff, and visitors in a healthcare setting by monitoring premises and responding to incidents
- Facilitated patient transportation and assisted in the protection of sensitive areas to maintain hospital security protocols
- Supported emergency response teams in managing crises, providing a calm and composed presence during high-stress situations
- Applied de-escalation techniques to diffuse tense situations, ensuring the dignity and safety of all individuals involved
Area Sales Leader
Telus
05.2022 - 08.2022
- Mentored junior sales team members, sharing best practices for successful selling techniques and relationship building strategies.
- Collaborated with cross-functional teams to develop innovative marketing materials for product promotion.
- Facilitated timely resolutions of customer issues by liaising effectively between various departments.
- Optimized sales funnel processes to improve efficiency, reduce costs, and increase overall profitability.
Education
Post Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
Kamloops, BC12.2024
Bachelor’s in Arts - Psychology, HR
Indira Gandhi National Open University
05.2020
Bachelor of Commerce - Accounting
Lucknow University
04.2018
Skills
- Strong leadership and mentorship capabilities, developed through managing teams and guiding individuals in both professional and volunteer roles
- 5 years of professional experience in customer service, social services, and housing coordination, with a focus on supporting vulnerable populations
- Demonstrated proficiency in crisis management, conflict resolution, and de-escalation techniques
- Outstanding transferable skills in communication, problem-solving, and strategic planning, proven through managing housing logistics for a team of10 sales reps at Telus and providing comprehensive support in a residential care setting
- Proficient with technical skills, including Microsoft Office Suite, database management, and online scheduling and communication platforms
- Scheduling
- Documentation and recordkeeping
Certification
- Opioid Harm Reduction | Canadian Red Cross | Nov2024 - Nov2027
- Crisis De-escalation & Communication – HEABC
- Code Silver – HEABC
- Mental Health First Aid and Crisis Intervention – Udemy
- First Aid & CPR– WorkSafeBC, June2024 - June2027
- Human Resources Analytics – University of California, Irvine, May2024
- Medical Terminology - Rice University, June2024
- Introduction to Violence, Recognize Risks & Behaviours – HEABC
- Naloxone Training – Toward the Heart
Hobbies and Interests
Academic: I am passionate about learning and furthering my knowledge in social services, psychology, and human resources. I enjoy the challenge of understanding human behavior and organizational dynamics to create supportive, efficient systems., Sports: While I don’t currently participate in team sports, I value teamwork and collaboration in both professional and personal settings, always striving to contribute to the success of a group., Hobbies: I love traveling and cooking, which allows me to explore new cultures and cuisines, as well as connect with others over shared experiences and meals.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant
Equinix
05.2024 - Current
Area Sales Leader
Telus
05.2023 - 08.2023
Area Sales Leader
Telus
05.2022 - 08.2022
Hospital Guard
Paladin Security
12.2021 - 03.2023
Post Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
Bachelor’s in Arts - Psychology, HR
Indira Gandhi National Open University
Bachelor of Commerce - Accounting
Lucknow University
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