Summary
Versatile executive leader dedicated to advancing mission and enhancing effectiveness of key programs. Demonstrates quick and decisive decision-making abilities, coupled with expertise in strategic planning, financial oversight, and stakeholder engagement. Recognized for adaptability, resilience, and consistently delivering results in dynamic environments. Possesses strong interpersonal skills, communicates effectively, and employs a results-driven approach.
Overview
19
19
years of professional experience
Work History
Executive Director, Disaster Recovery, Policy and Planning
Government of British Columbia
02.2024 - Current
- Lead the development, implementation, and evaluation of the province's community disaster recovery program to ensure timely recovery services are provided to impacted communities, British Columbians, and businesses.
- Partner with diverse stakeholders including Indigenous Nations, Local Government, BC ministries, Government of Canada, and non-government organizations to ensure the program meets current and evolving needs of communities affected by disaster events.
- Develop and implement divisional organizational strategies to achieve set goals and objectives and secured long-term success through Service Plan and operating plan development and implementation, resource planning, and financial and performance reporting.
- Guide a geographically diverse staff through periods of organizational change, maintaining morale and engagement during transitions.
- Strengthen internal communication channels across ministries to facilitate cross-functional collaboration and decision making.
- Act as a statutory decision maker under the Emergency and Disaster Management Act (EDMA).
Senior Director, Regulatory & Permitting
Government of British Columbia
10.2022 - 02.2024
- Worked across ministries to analyze process barriers, misaligned policy and gaps in functions and information flows to solve problems relating to the permitting for connectivity projects in order to achieve the Ministry's mandate by engaging listening and facilitation skills.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities including passive infrastructure owners (BC Hydro, Fortis BC, and TELUS) as well as internet service providers to ensure strong partnerships.
- Developed program and project objectives and priorities to align with strategic plans and establishing the policies and procedures needed to achieve Ministry goals.
- Identified staffing resource needs and executing on hiring, succession planning, coaching and mentoring strategies to build a high-performing team in a unionized environment.
- Provided strategic direction, advice, and recommendations in support of government's response to telecommunications regulatory issues that support multiple government priorities.
- Championed continuous improvement initiatives to drive operational excellence within the organization resulting in a Premier's award for Operational Excellence.
Senior Regulatory Advisor
TELUS Communications Inc.
09.2015 - 10.2022
- Represented TELUS on industry forums relating to the Wireless Public Alerting System including as a member of the National Alert Aggregation and Dissemination Governance Council and appearing before the Senate of Canada's Standing Committee on National Security, Defence and Veterans Affairs.
- Advocated for TELUS' position during public proceedings conducted by governmental bodies such as the Canadian Radio-television and Telecommunications Commission (CRTC) and Innovation, Science and Economic Development (ISED) to ensure positive rulings and avoid punitive rulings to advance TELUS' corporate strategies.
- Advised senior management on potential business risks associated with new regulations or changes in existing legal frameworks, allowing for proactive decision making and supporting TELUS' compliance activities to ensure understanding and clear implementation within the business.
- Kept abreast of changing legislation, ensuring the company remained compliant with all relevant laws and guidelines.
- Acted as the regulatory advisor for the Spectrum Management team during negotiations for spectrum interference, implementation and subordination agreements.
Manager, Technology Strategy – Network Planning
TELUS Communications Inc.
11.2011 - 08.2015
- Coached and mentored a geographically dispersed team of engineering and senior design specialists (professional and unionized staff, and external contractors) to strategically plan and design the Core, Edge, Regional Transport and Access network in Alberta and British Columbia with a 12-18 month forward view.
- Managed the capital budgeting and related analyses of business requirement and risk assessment as it relates to technology infrastructure and assets, including responsibility for approximately $200M annual capital spend.
- Innovated to improve community customer service by developing a P3 Community Partnership model to address issues and opportunities with communities looking for enhanced services resulting in 2 communities connected.
Technology Strategy Manager – Wireline Access Development
TELUS Communications Inc.
07.2010 - 10.2011
- Contributed to strategic planning by conducting customer research, evaluating new products, markets, processes, systems, operational environments, and methods and effectively communicating to senior leaders and executives.
- Headed efforts to reduce telecommunications Held Customer Orders from 387 to 70 within a year resulting in decreased regulatory risk and increased customer satisfaction, by overseeing a cross-departmental team that was established to complete the project.
- Developed comprehensive financial models to support executive decision-making and drive cost reduction activities.
Network Planner I – Access Planning Alberta South
TELUS Communications Inc.
06.2008 - 06.2010
- Developed Tactical Design Plans consistent with established technical standards, processes, and network architecture guidelines to clearly guide the detailed design process.
- Coordinated assignments requiring specialized network knowledge and awareness of potential cost, operational and service impacts, and tariff implications.
- Analyzed 1150 network projects resulting in a $78M year-over-year reduction.
Business Analyst II – Inventory Forecaster
TELUS Communications Inc.
07.2006 - 05.2008
- Established forecasting parameters to optimize inventory replenishment to ensure material availability to support network deployments in British Columbia and Alberta.
- Achieved a double-stretch target of a 6% surplus equipment reduction by working with suppliers and convincing internal partner groups to alternate use of surplus inventory.
Education
Executive Masters of Business Administration -
01-2014
Bachelor of Commerce Degree -
01-2005
Skills
- Collaborative leadership
- Strategic planning
- Operational planning
- Decision-making
- Regulatory intelligence
- Government relations
- Relationship building
- Policy development
- Project management
Accomplishments
- Awarded a BC Premier's Award for Organizational Excellence through effectively collaborating with other ministries to improve permitting outcomes for connectivity projects.
- Managed the capital budgeting and analyses of business and process requirements as they relate to technology introduction, including responsibility for up to $200M in annual capital funds distributed over hundreds of complex projects that resulted in significant changes in standardized architecture.
- Awarded for Engagement Excellence and Distinguished Leadership by employing an interactive and coaching style to lead multi-disciplinary teams to reach both productivity and engagement targets.
- Recognized for communicating complex concepts using strategy documents, presentations and briefing materials that are adapted for the audience, whether they are subject matter experts, senior executives, engineering teams, or regulators.
Community and board experience
- Clements Centre Society, Secretary & Governance Chair, 2020 to Present
- National Alert Aggregation and Dissemination System Governance Council, Member, 2019 to 2022
- Carya, Board Director, 2015 to 2021
- Breast Cancer Supportive Care Foundation, Fundraising Chair, 2013 to 2016
Awards
- TELUS Engagement Excellence, 100% team engagement, 2014 & 2015
- TELUS Top Rung Award, Distinguished Leader, 2015
- Government of BC – Premier’s Award for Organizational Excellence, 2024
Timeline
Executive Director, Disaster Recovery, Policy and Planning - Government of British Columbia
02.2024 - Current
Senior Director, Regulatory & Permitting - Government of British Columbia
10.2022 - 02.2024
Senior Regulatory Advisor - TELUS Communications Inc.
09.2015 - 10.2022
Manager, Technology Strategy – Network Planning - TELUS Communications Inc.
11.2011 - 08.2015
Technology Strategy Manager – Wireline Access Development - TELUS Communications Inc.
07.2010 - 10.2011
Network Planner I – Access Planning Alberta South - TELUS Communications Inc.
06.2008 - 06.2010
Business Analyst II – Inventory Forecaster - TELUS Communications Inc.
07.2006 - 05.2008
University of Calgary - Executive Masters of Business Administration,
University of Alberta - Bachelor of Commerce Degree,
Similar Profiles
GAURI KHETERPAL VERMAGAURI KHETERPAL VERMA
Planning Officer at Government Of British ColumbiaPlanning Officer at Government Of British Columbia
Sidharth KaushikSidharth Kaushik
Occupational Health and Safety Representative at British Columbia General Employees Union (BCGEU)Occupational Health and Safety Representative at British Columbia General Employees Union (BCGEU)
Yuxiaoyue (Anny) ZhangYuxiaoyue (Anny) Zhang
Emergency Medical Responder at British Columbia Emergency Health ServicesEmergency Medical Responder at British Columbia Emergency Health Services