Kate Marasigan
Vancouver,BC
Overview
7
7
years of professional experience
Work History
Certification Associate (Ministry of Education)
Government Of British Columbia
12.2023 - Current
- Experienced in certification processes within the education sector, ensuring compliance with Teachers Act regulations.
- Skilled in accurately reviewing, processing, and tracking incoming application documentation.
- Proficient in updating electronic databases and responding to inquiries via email and phone.
- Capable of generating and reviewing daily reports for actioning as needed.
- Expertise in file maintenance including scanning, archiving, and organizing documents for evaluation.
- Able to manage administrative tasks such as returning original documents, processing payments, and maintaining file integrity.
- Skilled in providing administrative support including reception coverage, training staff, and collaborating with external parties.
Receptionist
Monarch Orthodontic Centre
04.2022 - Current
- Effectively communicated treatment plans, financial information, insurance coverage, and office policies to patients.
- Efficiently managed front desk, handled patient inquiries, appointments, emails, and phone calls.
- Welcomed and assisted patients, providing friendly and professional first and last point of contact.
- Scheduled and confirmed patient appointments, optimizing daily schedule for dental office. Implemented streamlined appointment reminder system, reducing No-show rates.
- Arranged and presented financial contracts to patients, processed patient billing, handled financial transactions, and reconciled accounts receivable.
- Worked collaboratively with other dental offices, dental professionals, dental assistants, and other administrative staff to ensure efficiency and patient satisfaction.
Senior Sales Associate - Cash Lead
UNIQLO Canada
08.2017 - 08.2021
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Oversaw large team of cashiers per shift, supervised performance, corrected problems, and boosted efficiency to optimize team operations and dynamics.
- Resolved escalated customer disputes by providing resolutions in courteous manner and uphold company standards.
- Led opening and closing procedures and conducted cashier drops, cash control, vault monitoring, accounting for errors and resolving discrepancies.
Education
Dental Office Receptionist Certificate
British Columbia Institute of Technology
Vancouver, BC12.2021
Skills
- Power Practice and Tracker Dental Software
- Referral and Treatment Coordination
- Schedule Management
- Verbal and Written Communication
- Mail Handling and Telephone Skills
- Fluent in English and Tagalog
Timeline
Certification Associate (Ministry of Education)
Government Of British Columbia
12.2023 - Current
Receptionist
Monarch Orthodontic Centre
04.2022 - Current
Senior Sales Associate - Cash Lead
UNIQLO Canada
08.2017 - 08.2021
Dental Office Receptionist Certificate
British Columbia Institute of Technology
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