Caroline Higgs
Barr Settlement,NS
Summary
With a proven track record at GardaWorld Security, I excel in maintaining professional conduct under pressure while providing exceptional customer service. My previous leadership experience as a supervisor at Tim Hortons allowed me to demonstrate my ability to make critical decisions and resolve conflicts effectively by maintaining a clean, efficient workplace for a team of
Overview
8
8
years of professional experience
Work History
Preboard Screening Officer
GardaWorld Security
Goffs, NS
10.2017 - Current
- Maintain professionalism under pressure, responding calmly and timely to potential threats to aviation.
- Provide exceptional customer service by addressing passenger concerns professionally while having security as the main focus.
- Ensure safety of all airport employees, passengers and non passengers by diligently following screening procedures at each checkpoint.
Supervisor
Tim Hortons
Goffs, NS
12.2016 - 09.2017
- Applied strong leadership and problem-solving skills to maintain an organized, efficient team.
- Handled customer complaints, resolved issues and issued refunds when necessary.
- Maintained compliance with company policies, objectives and sales goals.
- Evaluated employee performance and coached to improve on weak areas.
- Resolved conflicts among team members to keep the work environment productive.
Education
Diploma In Engineering - Engineering
Dalhousie University
Halifax, NS05.2015
Skills
- Customer service
- Situational awareness
- Professionalism and integrity
- Extensive screening procedure knowledge
- Stress tolerance
- Able to make decisions
- Critical thinker
- Problem solver
Timeline
Preboard Screening Officer
GardaWorld Security
10.2017 - Current
Supervisor
Tim Hortons
12.2016 - 09.2017
Diploma In Engineering - Engineering
Dalhousie University