Caroline Hebert
Red Deer,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
Hebert House
12.2020 - Current
- Promoted good oral and personal hygiene by aiding children with great life skill habits.
- Addressed family's needs with meal preparation, housekeeping and transportation.
- Participated in fun group activities with children to boost mood, improve overall memory.
- Transported family member to medical appointments and errands.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to children.
- Maintained entire family's schedule and organized events.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Promoted language development skills through reading and storytelling.
Post Office Clerk
Shoppers Drug Mart
06.2019 - 12.2020
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean work area and had an hourly cleaning schedual.
- Monitored inventory of postage stamps and made orders to replenish.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Customer Service Representative
Sonic Car Wash
02.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled diligently cash and debit card transactions. Updated and maintained monthly charges on customer accounts.
Education
High School -
Ecole L'Anse-au-Sable
Kelowna, BC06.2014
Skills
- Clerical Support
- Google Drive
- Calm Under Pressure
- Self-Directed
- Dependable and Responsible
- Task Prioritization
- Fluent in French and English
- Good Telephone Etiquette
- Data Entry
- Analytical and Critical Thinking
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Stay at Home Mom
Hebert House
12.2020 - Current
Post Office Clerk
Shoppers Drug Mart
06.2019 - 12.2020
Customer Service Representative
Sonic Car Wash
02.2016 - 03.2019
High School -
Ecole L'Anse-au-Sable
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