Monica Hernandez

Taught 2 children in specific parts of coursework, improving their academic performance

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

• Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
• Utilized persuasive communication skills to successfully negotiate deals and close contracts.
• Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
• Delivered exceptional customer service, resulting in increased repeat business and client referrals.
• Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Counted and packaged currency and coins.