Carole Royer
East-Farnham
Summary
Professionnelle dotée de nombreuses années d'expérience en service à la clientèle, combinées à une forte aptitude à acquérir de nouvelles connaissances. Capable à la fois de travailler en équipe et de fonctionner de manière autonome, je fais preuve d'un solide sens de l'organisation et compétences avérées en informatique.
Knowledgeable in development of new business with background in personal lines damage insurance broker, skilled in risk assessment and policy recommendations. Expertise in building strong client relationships and customizing insurance solutions to meet individual needs. Proven abilities in negotiation and policy management demonstrate strategic approach and keen attention to detail.
Overview
43
43
years of professional experience
Work History
Courtier En Assurance De Dommages Des Particuliers
Bernard Ducharme Assurances/ Malouin Assurance
04.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
Courtier En Assurance De Dommages Des Particuliers
Orbit Insurance
08.2023 - 03.2024
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Courtier en assurances de dommages
Courika Assurance
11.2017 - 05.2023
- Accompagnement de nouveaux clients dans leurs choix en termes de couverture d'assurance en les conseillant sur les produits d'assurances, automobile et habitation.
- Rédiger des lettres par courriel
- Récolte, traitement et analyse des informations relatives aux clients dans une optique de fidélisation.
- Forte autonomie grâce à la connaissance approfondie des procédures.
Courtier en assurances de dommages
Arthur Malouin Assurance Ltée
03.2015 - 11.2017
Agente en assurance de dommages
Promtuel Assurance
01.2012 - 01.2015
Courtier en assurance de dommages
Assurance Luc Perrier
03.2007 - 01.2012
adjointe administrative
Lussier, Dale Parizeau Assurance
04.1994 - 03.2007
agente service à la clientèle
C.I.B.C.
01.1982 - 04.1994
Education
Service Professionnel 3000 - Suite office, Word, Excel comptabilité
Granby, QC01.2016
D.E.P. - Comptabilité/secrétariat
Polyvalente Massey Vanier
Cowansville, QC03.1994
Skills
- Anglais
- Français
- Gestion d'un portefeuille clients
- Connaissances du suite office
- Saisie de données
- Capacité à gérer plusieurs tâches à la fois
- Proactive team player
Languages
English
Full Professional
French
Full Professional
Timeline
Courtier En Assurance De Dommages Des Particuliers
Bernard Ducharme Assurances/ Malouin Assurance
04.2024 - Current
Courtier En Assurance De Dommages Des Particuliers
Orbit Insurance
08.2023 - 03.2024
Courtier en assurances de dommages
Courika Assurance
11.2017 - 05.2023
Courtier en assurances de dommages
Arthur Malouin Assurance Ltée
03.2015 - 11.2017
Agente en assurance de dommages
Promtuel Assurance
01.2012 - 01.2015
Courtier en assurance de dommages
Assurance Luc Perrier
03.2007 - 01.2012
adjointe administrative
Lussier, Dale Parizeau Assurance
04.1994 - 03.2007
agente service à la clientèle
C.I.B.C.
01.1982 - 04.1994
D.E.P. - Comptabilité/secrétariat
Polyvalente Massey Vanier
Service Professionnel 3000 - Suite office, Word, Excel comptabilité
Similar Profiles
Kylea BurtKylea Burt
Associate Tax Consultant at DuCharme, McMillen & AssociatesAssociate Tax Consultant at DuCharme, McMillen & Associates
Amanda HohenadelAmanda Hohenadel
RN, Nurse Manager at Ducharme DermatologyRN, Nurse Manager at Ducharme Dermatology
Daniel EizagaDaniel Eizaga
Machine Operator, ApplicationMachine Operator, ApplicationMachine Operator, ApplicationMachine Operator at The Bernard Group, Inc.The Bernard Group, Inc.The Bernard GroupMachine Operator, ApplicationMachine Operator, ApplicationMachine Operator, ApplicationMachine Operator at The Bernard Group, Inc.The Bernard Group, Inc.The Bernard Group
Nao Fukumoto O'NeillNao Fukumoto O'Neill
Workshop Tutor at Self-employedWorkshop Tutor at Self-employed
Marcus BraybrookMarcus Braybrook
Managing Director at The Watch Shop Holdings LtdManaging Director at The Watch Shop Holdings Ltd