Carmal Jose

Compassionate and dedicated Shelter Worker with 2 years of experience providing support and care in a shelter environment. Proven ability to manage day-to-day operations, including intake procedures, case management, and conflict resolution, while maintaining a safe and supportive environment for individuals in need. Adept at building rapport with clients from diverse backgrounds and working collaboratively with community organizations and service providers. Strong organizational skills, attention to detail, and a commitment to promoting the well-being and empowerment of vulnerable populations.

• Naloxone Training from the Region of Waterloo Paramedic Service.
• First Aid CPR A + AED Blended training from St. John Ambulance.
• Adverse Childhood Experience training from ACES Coalition of Guelph & Wellington.
• WHMIS training
• Occupational health and safety awareness training for workers.
• AODA customer service standards training.
• Safe Food handling Training for Workers

• Shelter Worker, The Working Centre, 12/01/22, 08/31/23, Assisting the day to day activities of the community members., General supervision during night., Regulating and Monitoring the Safe consumption area., Connecting to the Emergency services in case of overdose cases., Preparing and Serving Food.
• Youth Shelter Worker, Wyndham House, 10/01/23, 04/30/24, Completed frontline duties including client intake, community outreach, housing diversion support, food and nutrition programming, and crisis support and intervention for clients experiencing physical and mental health emergencies., Engaged in evaluation of services and program delivery through collecting, maintaining, and analysing data according to metrics and outcomes determined by the county., Collaborated with colleagues to create and implement harm reduction and social development initiatives and programs for clients who are combatting addiction, mental health challenges, and homelessness., Implemented onsite programming support to assist clients with skills development, using a strength-based approach., Participated in ongoing assessment of clients’ needs and strengths while working with Case Managers, in order to connect them required community resources., Updated documentation on HIFIS database pertaining to clients, including housing history, journey into homelessness, risk factors, ongoing shift logs outlining summary of client daily activities, health information, education information, and financial profile.