Summary
Overview
Work History
Education
Skills
Software
Timeline
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Carlos Cortez-Callejas

Hardware Associate Team Lead
Ottawa,ON

Summary

Hard-working IT graduate from the school of Advanced Technology at Algonquin College seeking maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Hardware Associate Team Lead

Canadian Tire
Ottawa, ON
07.2022 - Current
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Hardware Sales Associate

Canadian tire
Ottawa, ON
07.2014 - 06.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintain and organized aisles in visually appealing manner
  • Trusted by mangers to provide in depth and affective training to newer employees
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Merchandised new products in the aisles following a diagram provided by Canadian tire.

Education

College Diploma - Computer Systems Technician

Algonquin College
Ottawa, ON
09.2019 - 05.2021

College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician

Algonquin College
Ottawa, ON
09.2015 - 05.2016

Skills

Communication and people skills

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Software

OS Knowledge: Windows Server 2016/2019, Windows 7/8/10, and Linux (Ubuntu, CentOS, Kali)

Software/Tools: Microsoft Active Directory, Windows Command Prompt, VMWare, and Wireshark

Networking: Routing and Switching, Testing/Troubleshooting LAN Networks, Cisco IOS

Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook

Timeline

Hardware Associate Team Lead

Canadian Tire
07.2022 - Current

College Diploma - Computer Systems Technician

Algonquin College
09.2019 - 05.2021

College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician

Algonquin College
09.2015 - 05.2016

Hardware Sales Associate

Canadian tire
07.2014 - 06.2022

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Carlos Cortez-CallejasHardware Associate Team Lead