OS Knowledge: Windows Server 2016/2019, Windows 7/8/10, and Linux (Ubuntu, CentOS, Kali)
Carlos Cortez-Callejas
Hardware Associate Team Lead
Ottawa,ON
Summary
Hard-working IT graduate from the school of Advanced Technology at Algonquin College seeking maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Hardware Associate Team Lead
Canadian Tire
Ottawa, ON
07.2022 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hardware Sales Associate
Canadian tire
Ottawa, ON
07.2014 - 06.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintain and organized aisles in visually appealing manner
- Trusted by mangers to provide in depth and affective training to newer employees
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Merchandised new products in the aisles following a diagram provided by Canadian tire.
Education
College Diploma - Computer Systems Technician
Algonquin College
Ottawa, ON 09.2019 - 05.2021
College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Algonquin College
Ottawa, ON 09.2015 - 05.2016
Skills
Communication and people skills
undefinedSoftware
Software/Tools: Microsoft Active Directory, Windows Command Prompt, VMWare, and Wireshark
Networking: Routing and Switching, Testing/Troubleshooting LAN Networks, Cisco IOS
Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Timeline
Hardware Associate Team Lead
Canadian Tire
07.2022 - Current
College Diploma - Computer Systems Technician
Algonquin College
09.2019 - 05.2021
College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Algonquin College
09.2015 - 05.2016
Hardware Sales Associate
Canadian tire
07.2014 - 06.2022
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