Caprice Sluman

• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Greeted customers and responded to requests for information.
• Processed exchanges and returns by inputting in company database.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Met high productivity standards in processing payments for customers.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

I've been working here gathering experience to bring myself up to date with all services in the industry.

While employed here I was responsible for all interaction with the customer.  

This includes all customer service inquires as well as taking care of the needs of the employees. I work with Western Union transactions and OLG transactions;  at the same time answering incoming calls and customer inquires in store. This includes all the deposits at the end of my shift. Contact name: Pat 416-635-0284