Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ava Gibson

St. Catharines

Summary

Experienced Cashier Supervisor with a strong background in cash handling and team leadership at Foodland. Demonstrated success in improving customer satisfaction through effective conflict resolution and high-quality service. Recognized for maintaining operational efficiency in fast-paced environments while training new cashiers. Proficient in POS system operations and adept at multitasking to enhance overall store performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier Supervisor

Foodland
Forest
09.2020 - 09.2024
  • Managed cash office operations and ensured accurate till records.
  • Supervised the cashier team, maintaining efficiency, safety, and customer service standards.
  • Handled customer and employee inquiries and complaints professionally and promptly.
  • Oversaw smooth front-end store operations and managed incoming customer and staff phone calls.
  • Delivered excellent customer service, processed lottery sales, and secured cash registers at shift end.

Hostess / Busser

Forest Golf Course and Inn
Forest
09.2022 - 09.2023
  • Greeted and seated guests in a friendly and welcoming manner.
  • Monitored restaurant activity and coordinated seating arrangements to maintain flow.
  • Cleaned and sanitized tables after guest departures and prepared cutlery for service.
  • Handled and packaged takeout orders efficiently and managed reservations by phone and in person.
  • Provided event support including serving and clearing during functions.

Housekeeper

Forest Golf Course and Inn
Forest
07.2020 - 08.2020
  • Maintained a high standard of cleanliness and hygiene across hotel rooms and common areas.
  • Organized storage areas and consistently restocked necessary supplies.
  • Reported maintenance issues, damages, and safety concerns to management.
  • Assisted guests with inquiries and requests, ensuring a positive stay experience.

Education

Bachelor of Science - Biology

Brock University
St. Catharines, ON
04-2027

High School Diploma -

North Lambton Secondary School
Forest, ON
06-2023

Skills

  • Strong customer service and interpersonal communication skills
  • Cash handling and financial reconciliation
  • Conflict resolution and problem solving
  • Time management and the ability to multitask in fast-paced environments
  • Team leadership and staff coordination
  • Event support and hospitality service experience
  • Attention to detail and organizational skills
  • Familiarity with handling reservations and takeout management
  • Ability to maintain cleanliness standards, and follow health and safety protocols
  • Professional phone etiquette and front-end operations management

Certification

  • Smart Serve

References

Available upon request.

Timeline

Hostess / Busser

Forest Golf Course and Inn
09.2022 - 09.2023

Cashier Supervisor

Foodland
09.2020 - 09.2024

Housekeeper

Forest Golf Course and Inn
07.2020 - 08.2020

Bachelor of Science - Biology

Brock University

High School Diploma -

North Lambton Secondary School

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Ava Gibson