Caitlyn Shelley
Baie Verte,NL
Summary
Attentive and reliable employee who takes pride in providing excellent customer service and creating memorable dining experiences for all customers. Trained in POS systems and table-side serving with an engaging personality and flexible approach.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
Broderick's On George
10.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waitress
Mckenna's Family Restaurant
11.2022 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
General Help/3rd Cook
Sodexo Canada
06.2021 - 09.2022
- Enhanced kitchen efficiency by maintaining a clean and organized work area for seamless food preparation.
- Reduced food waste by managing proper storage and rotation of ingredients, ensuring freshness and quality.
- Assisted in inventory management, contributing to cost control measures and minimal stock discrepancies.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- General help including but not limited to housekeeping, dishwashing, and general cleaning around the facility
Hostess/Waitress
Bagel Cafe
08.2017 - 01.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Waitress
O'Reilly's Irish Newfoundland Pub
09.2018 - 12.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
High School Diploma -
Mount Elizabeth Secondary School
Kitimat, BC06.2014
Skills
- Customer Service
- Safe Food Handling
- Attention to detail
- Strong multitasking
- Positive attitude
Languages
Timeline
Waitress/Bartender
Broderick's On George
10.2023 - 01.2024
Waitress
Mckenna's Family Restaurant
11.2022 - 10.2023
General Help/3rd Cook
Sodexo Canada
06.2021 - 09.2022
Waitress
O'Reilly's Irish Newfoundland Pub
09.2018 - 12.2019
Hostess/Waitress
Bagel Cafe
08.2017 - 01.2020
High School Diploma -
Mount Elizabeth Secondary School
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