Qudus Idris

• WHMIS certified.

● Daily processing of job completion paperwork.

● Completes accurate inventory counts and keep equipment and chemical storage areas clean and tidy in accordance with chemical and safety equipment storage policies.

● Acquire new skills quickly and use them for everyday tasks to increase productivity and efficiency.

● Inspect and keep an eye on designated production areas to avoid health and safety risks Clean and sanitize the facility to meet regulatory requirements.

● Maintains enthusiasm and energy for assigned duties.

● Processed customer requests and inquiries via phone, email and in-person communication to ensure high-quality service experience.

● Answered an average of 82 customer calls per day with minimal wait times.

● Multitask between different applications and software while responding quickly to various customer service requests.

● Cross-sell financial products and services to customers.

● Provided primary customer service to internal and external customers.

● Offered advice and assistance to customers, paying attention to special needs or desires.

● Maintain a friendly and professional rapport to encourage customer loyalty.

● Clarified customer issues and determined the root cause of problems in order to resolve product or service complaints.

• Earned “Quality Service” award twice.
• Attended to customer inquiries courteously and confidentially.
• Handled and resolved approximately 70+ service complaints per day, thereby increasing customer satisfaction.
• Managed and trained a team of 5 customer service representatives.
• Updated account information to maintain customer records.
• Handled customer service requests promptly to increase satisfaction and promote loyalty.
• Took ownership of customer issues and followed through on complaints to resolution.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Managed daily cash positions and ensured adequate insurance booking for excess volume.
• Reviewed 5 tellers postings and authorized over 200 credit and debit posting entries daily
• Executed wire transfers, account transfers, and stop payment instructions.
• Prepared and submitted various daily, weekly and monthly reports to management to aid informed decision-making.
• Daily monitoring, balancing and reconciling various general ledger accounts.
• Handled various revenue collection postings and maintained a nil position on a daily basis.
• Independently maintained 99% accuracy in transferring correct data from payroll spreadsheets to the share-point system for salary payment.