Tuesday Kayla Bugnosen
Moncton,Canada
Summary
A committed and eager young person who aspires to have a position where I am able to exhibit my work ethics and abilities to be an asset to the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Packaging Technician
ORGANIGRAM
05.2022 - Current
- Perform work activities in a safe manner; Maintain a safe and clutter free work area.
- Ensure that products are packaged in a secure and organized manner and arrange packaged boxes with respect to the company’s standard.
- Has understanding of batch paper works (daily documents, master batch records, hourly check documents,)
- Guarantee that finished products are labeled and tagged correctly and packaged in accurate bags and boxes to prevent finished good from mixing, specially when working with multiple work orders
- Works with multiple products ranging from vape cartridges, joints, powdery products to edibles (lozenges and gummies) while practicing clean and safe handling of goods depending on the type of product.
- Maximized operational efficiency by consistently meeting deadlines and quotas set by management.
- Adapted quickly to changes in product specifications or customer requirements, ensuring seamless transitions between projects.
Customer Service Representative - (eBay)
CONCENTRIX
02.2021 - 06.2021
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Handling calls daily with duties that entailed return of products, canceled transactions, payment and shipping of products.
- Received an average customer satisfaction rating of 84%
- Provided basic technical support for company website walkthrough and account set-up.
- Understanding and striving to meet or exceed the call center metric (while providing excellent consistent customer service).
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
THOUGHTFOCUS
09.2020 - 10.2020
- Managed approximately 40 calls with regards to finances (mortgage, auto-loan, student loan)
- Perform credit background check by the request of associated banks concerning loan approvals
- Research public records relating to bankruptcy to provide accurate assessment of finances
- Construct a short but detailed report with respect to the finances of concerned individuals
Education
Bachelor of Science - Mechanical Engineering
Saint Louis University
Baguio City, PhilippinesHigh School Diploma -
University of The Cordilleras
Baguio City, Philippines06.2019
High School Diploma -
Fort Del Pilar Annex
Baguio City, Philippines03.2017
Skills
- Excellent communication skills - written and oral in a positive and professional manner
- Demonstrates proficiency in basic math skills (add, subtract, multiply and divide)
- Detail-oriented and has good problem solving skills
- Flexibility to work with any type of product and follow safety regulations depending on the type of products to handle
- Computer literate; With basic knowledge to access Microsoft Word and Microsoft Excel Spreadsheet
- Clean and organize with products
- Shows empathy and compassion
- Demonstrates product knowledge
- Documentation
- Critical Thinking and Active Listening
- Problem-solving abilities
Languages
Filipino
Native or Bilingual
English
Full Professional
Timeline
Packaging Technician
ORGANIGRAM
05.2022 - Current
Customer Service Representative - (eBay)
CONCENTRIX
02.2021 - 06.2021
Customer Service Representative
THOUGHTFOCUS
09.2020 - 10.2020
Bachelor of Science - Mechanical Engineering
Saint Louis University
High School Diploma -
University of The Cordilleras
High School Diploma -
Fort Del Pilar Annex
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