Bryce Ott
Murrieta
Summary
Detail-oriented administrative and project coordination professional with 9+ years of experience supporting compliance-driven healthcare and office environments. Demonstrated expertise in scheduling, document control, stakeholder communication, billing support, and workflow coordination. Recognized for accuracy, accountability, and the ability to manage multiple priorities across multi-site operations.
Overview
2026
2026
years of professional experience
Work History
Patient Service Representative / Audiology Administrative Assistant
California Head & Neck Specialists
Murrieta, CA
- Current
- Coordinate complex scheduling across multiple providers and clinic locations in a high-volume environment.
- Maintain referrals, authorizations, and documentation in accordance with regulatory and compliance standards.
- Track pending items and perform proactive follow-up to ensure timely resolution.
- Support onboarding and training of new staff on workflows and documentation procedures.
Client Care Specialist
HearUSA
Corona, CA
01.2022 - 01.2024
- Managed front office operations including scheduling, insurance verification, documentation, and records maintenance.
- Coordinated hearing device orders and ensured file accuracy to reduce errors and rework.
- Served as a primary liaison between patients, providers, and internal teams.
Additional Administrative & Front Office Roles
01.2014 - 01.2022
- Provided comprehensive administrative support including scheduling, intake, documentation, billing assistance, and client service across multi-site healthcare organizations.
- (Hearing Aid Systems, Integra Health, GameDay Men’s Health, The Rehab Group)
Front Office Manager / Audiology Manager
California Head & Neck Specialists
Murrieta, CA
01.2019 - 01.2020
- Oversaw administrative operations, staff coordination, scheduling, and authorizations.
- Standardized workflows and improved documentation accuracy and consistency.
Medical Billing Representative
MBSC
Murrieta, CA
01.2018 - 01.2019
- Managed claims follow-up, benefit verification, payment posting, and account reconciliation.
Education
Medical Assisting - Administrative
Riverside County Office of Education
Esthetician Program - undefined
Salon Success Academy
High School Diploma - undefined
Vista Murrieta High School
Skills
- Project Coordination
- Document Control & Records Management
- Executive & Multi-Site Scheduling
- Client & Stakeholder Communication
- Reporting & Tracking Logs
- Billing & Insurance Support
- Compliance & Quality Assurance
- Process Improvement
- Staff Training & Onboarding
- Microsoft Office (Excel, Word, Outlook)
- EPIC EMR
- CRM Systems
Timeline
Client Care Specialist
HearUSA
01.2022 - 01.2024
Front Office Manager / Audiology Manager
California Head & Neck Specialists
01.2019 - 01.2020
Medical Billing Representative
MBSC
01.2018 - 01.2019
Additional Administrative & Front Office Roles
01.2014 - 01.2022
Esthetician Program - undefined
Salon Success Academy
High School Diploma - undefined
Vista Murrieta High School
Patient Service Representative / Audiology Administrative Assistant
California Head & Neck Specialists
- Current
Medical Assisting - Administrative
Riverside County Office of Education