Summary
Overview
Work History
Education
Skills
Timeline
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Emily Marlena Persaud

Brampton,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative / Administrative Assistant

Roma Fence Ltd.
04.2020 - 11.2023
  • Greeted 20-30 clients per shift with a friendly and helpful manner.
  • Managed six phone lines and facilitated 20+ calls per day with customers, dealer accounts, vendors as well as staff.
  • Managed two general email inboxes that received over 300+ emails weekly.
  • Inspect and review contracts to monitor compliance with municipal safety codes, and other regulations, quality control, etc.
  • Liaise with project coordinator and installation manager during the life of the projects.
  • Respond to internal and external customer requests via telephone and email and follow through to assure satisfactory outcome and compliance.
  • Process repair work orders and timesheets for operation managers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed and maintained strong customer loyalties, negotiated terms and contracts and resolved any invoicing disputes with regular dealer accounts as well as walk in clients and homeowners
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Quoted contractors as well as homeowners for materials as well as supply and install projects.
  • Prepared production paperwork i.e weld tickets, packing slips, bill of lading etc.

Brand Ambassador

Polo Ralph Lauren
03.2019 - 09.2023
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Assistant Manager

Urban Planet
05.2017 - 01.2022
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Follow and enforce store policies, security measures and customer service standards during COVID pandemic
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Deputy Returning Officer

Elections Canada
10.2021 - 10.2021
  • Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
  • Increased voter turnout by implementing effective communication strategies and providing clear instructions to voters.
  • Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
  • Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
  • Assisted in training new Deputy Returning Officers, sharing best practices for efficient election operations.
  • Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
  • Provided exceptional customer service by addressing voter concerns promptly and professionally, resulting in higher satisfaction levels.
  • Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
  • Reduced wait times for voters by optimizing staffing levels and strategically scheduling breaks for team members.
  • Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
  • Continuously updated knowledge on local electoral laws and regulations, ensuring compliance during all stages of the election process.

Education

Bachelor of Arts - Paralegal Studies

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
01.2025

Skills

  • Consultative Sales
  • Client Relations
  • Microsoft Office
  • POS Systems Expert
  • Conflict Resolution
  • Clerical Support
  • Project Coordination
  • Schedule Management
  • Expense Reporting
  • Invoice Processing
  • Mail Handling
  • Inventory Systems

Timeline

Deputy Returning Officer

Elections Canada
10.2021 - 10.2021

Customer Service Representative / Administrative Assistant

Roma Fence Ltd.
04.2020 - 11.2023

Brand Ambassador

Polo Ralph Lauren
03.2019 - 09.2023

Assistant Manager

Urban Planet
05.2017 - 01.2022

Bachelor of Arts - Paralegal Studies

Sheridan College Institute of Technology And Advanced Learning

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Emily Marlena Persaud