Di Ben Ann Dotillos
Barrie,ON
Summary
Professional administrator with a strong foundation in competitive office settings, committed to providing top-notch administrative and clerical support to professionals. A positive person with a kind disposition and good judgment to manage a variety of everyday responsibilities with little supervision. competent in handling project requirements, documentation, and office supplies.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Administrative Assistant
Cortex Financial
Thornhill, ON
01.2023 - Current
- Handling calls and responding to emails, I assisted customers with transactions for products and services while providing first-rate customer support. Established long-term relationships with clients by offering individualized help and support.
- Remained composed and professional under pressure, calming tense situations with ease.
- Escalated client complaints, problems, and demands to managers for prompt resolution.
Customer Service Representative
Customer Service Representative
Vaughan, ON
04.2022 - 10.2023
- Promptly addressed consumer complaints by providing exceptional customer service.
- Provided clients with technical support, refunds, exchanges, billing, and product selection.
- Managed difficult issues by collaborating with other departments to offer solutions that satisfy the needs of the client.
Assistant Manager/Recruiter
Yanen's Trading and Real Estate
Consolacion, Philippines
03.2017 - 12.2021
- Workflows, shift coverage, and timetables were all organized to satisfy anticipated business demands. Performed inventory checks to estimate demand and determine losses.
- Assigning team members duties according to their ability levels and to accomplish company objectives.
- Maintained in constant contact with clients to learn about their needs.
Dental Receptionist/Administrative Assistant
Cebu Doctors' University
Mandaue, Philippines
01.2018 - 03.2021
- Greeted patients, gave them the necessary paperwork, and confirmed insurance information.
- Performed administrative activities such as filing paperwork, creating reports, and obtaining supplies.
- Processed referrals to specialists when required by the dentist.
Receptionist/Secretary's Assistant
Pueblo El Grande
Consolacion, Philippines
04.2017 - 11.2020
- Welcomed them and helped them along the way. Utilized point-of-sale terminals or cash registers to process consumer payments per business policies and procedures.
- Completed data entry assignments quickly and accurately into a variety of computer systems.
- Assisted employees with their administrative needs by composing letters, organizing paperwork, and, where needed, scanning and copying papers.
Education
International Business
Seneca College of Applied Arts And Technology
North York, ON06-2023
Some College (No Degree) - Doctor of Dental Medicine
Cebu Doctors' University
Mandaue, PhilippinesSkills
- Scheduling
- Data Entry
- Account Updating
- Project Coordination
- Clerical Support
- Administrative Support
- Office Management
- File Management
- Dental Terminology
- Insurance Billing
- Insurance Verification
- Patient Scheduling
- Phone and Email Etiquette
- Document Scanning
- File Maintenance
- Expert in Microsoft Software
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Customer Service
- CRM Software
- Staff Training
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Customer Service Representative/Administrative Assistant
Cortex Financial
01.2023 - Current
Customer Service Representative
Customer Service Representative
04.2022 - 10.2023
Dental Receptionist/Administrative Assistant
Cebu Doctors' University
01.2018 - 03.2021
Receptionist/Secretary's Assistant
Pueblo El Grande
04.2017 - 11.2020
Assistant Manager/Recruiter
Yanen's Trading and Real Estate
03.2017 - 12.2021
International Business
Seneca College of Applied Arts And Technology
Some College (No Degree) - Doctor of Dental Medicine
Cebu Doctors' University
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